Our client is one of Surrey’s longest and leading IT Support companies growing from strength to strength.
If you are passionate about entering the IT sector and love technology then this role is ideal for you. Offering a well-structured career in IT and quick progression into 2nd line roles. You will be working alongside a friendly team of technicians who are full of innovative ideas and always looking to advance their skillset. You will be exposed to new technologies and always learning from the best in the IT industry, in an easy-going yet hard-working environment.
The ideal candidate will offer 1st line support duties to a wide range of clients around the Surrey region. Most of your week will be spent in the office with some work from home options each week (after the initial training period). You will have the opportunity to visit clients on some occasions. You will be directly involved in all areas of IT support and be a true asset to the company by delivering high levels of support/service to a mix range of internal and external clients.
The ideal candidate must have:
- Outstanding telephone customer support experience
- Keen attitude to learn
- One or more years of experience in an IT Support role
- A passion for IT and Technology
- A full UK driving license
Requirements
- Handling and logging client IT queries via telephone and email remotely.
- Update clients on the progress of their query when first-contact resolution is not possible
- Assist with client projects such as data and email migration
- Resolve software issues
- Desktop and laptop fixes
- Troubleshooting Windows 10 & 11, Mac OS
- Managing active directory and group policy
- Travelling to client sites when required
- Experience with networks (LAN, WAN) and patch management
- Knowledge of security systems (e.g. anti-virus, firewalls, intrusion detection systems)
Technical skills required:
- Knowledge and experience with Microsoft 365
- Experience with Windows Server and Windows client operating systems
- Networking, including configuring Routers, managed switches, TCPIP protocols
- Familiarity with hardware of Servers, desktops, and laptops
- Onsite free parking
- Relaxed and friendly working environment
- Aesthetic office location
- Cycle to Work Scheme
- Birthday and Christmas vouchers
- 20 days annual leave + bank holidays
- Annual leave loyalty scheme
- 25-28k per annum depending on experience
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1St Line Support in South Nutfield employer: Jago Consultants
Jago Consultants is an excellent employer, offering a supportive and friendly work environment in Basingstoke where teamwork and customer satisfaction are at the forefront. Employees benefit from ongoing training and development opportunities, ensuring personal growth while contributing to a dynamic team that values enthusiasm for the motor trade. With a focus on delivering exceptional service, Jago Consultants fosters a culture of collaboration and respect, making it a rewarding place to build a career.
