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For Companies At a Glance
- Tasks: Provide remote and on-site tech support for software and hardware issues.
- Company: Join a growing software business with a friendly IT support team.
- Benefits: Enjoy excellent career progression, training, and a supportive work environment.
- Why this job: Perfect for tech enthusiasts eager to learn and make an impact in IT.
- Qualifications: Driving license required; experience in Microsoft environments is a plus.
- Other info: Occasional overnight stays for customer visits may be necessary.
The predicted salary is between 28800 - 43200 £ per year.
Software Support Analyst required. Excellent opportunity to work within an IT Support Team in a growing software business. They provide telephone & on-site assistance to customers throughout the country, dealing with various software and hardware technology issues. This is a full-time, hands-on position and it provides an excellent opportunity to expand and develop your IT knowledge while working with a motivated, friendly team. Personal skills, friendly concise communication and the ability to learn quickly on the job are the most important features of this vacancy.
Position Overview
- Provide remote technical assistance to existing customers regarding bespoke business management software systems
- Basic SQL Database Administration
- Provide some on-site technical assistance and training to existing customers
- Desktop PC & Server installation, configuration and diagnosis as required
- Client, server and network security management
- Multi-site LAN, WAN, and VoIP configuration and support
- Provide technical support to existing customers in use of a bespoke eCommerce platform
Position Requirements
- Driving License & Car – ESSENTIAL
- Ability to learn & adapt quickly
- Good communication and customer service skills
- Experience of Microsoft Client/Server environments, Microsoft SQL & Networking technologies – Advantage
- Bright, driven and energetic with a passion for learning and technology
- Overnight stays occasionally required for customer visits outside the local area
Position Remuneration
- Monday to Friday
- Excellent career progression & training provided
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Software Support Analyst employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Analyst
✨Tip Number 1
Familiarise yourself with the specific software and hardware technologies mentioned in the job description. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your SQL skills, as basic SQL Database Administration is a key requirement. Consider working on small projects or exercises that involve SQL to demonstrate your capability and confidence in this area.
✨Tip Number 3
Highlight your customer service experience in any previous roles. Since this position involves providing technical support, showcasing your ability to communicate effectively and resolve issues will set you apart from other candidates.
✨Tip Number 4
Prepare for potential questions about your adaptability and learning speed. Think of examples from your past where you quickly learned new technologies or adapted to changing situations, as these traits are highly valued in this role.
We think you need these skills to ace Software Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with software and hardware issues. Emphasise any experience you have with SQL Database Administration and Microsoft Client/Server environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for technology. Mention specific examples of how you've provided excellent customer service or resolved technical issues in the past.
Highlight Personal Skills: Since personal skills are crucial for this role, include examples of your friendly communication style and ability to learn quickly. This could be through previous job experiences or relevant training.
Follow Application Instructions: Ensure you apply through the 'Apply now' button on our website. Double-check that all required documents are included and that your application is free from errors before submission.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Client/Server environments, SQL databases, and networking technologies. Highlight any relevant projects or situations where you've successfully resolved technical issues.
✨Demonstrate Your Communication Skills
Since this role requires excellent communication, practice explaining complex technical concepts in simple terms. Be ready to provide examples of how you've effectively communicated with customers or team members in the past.
✨Emphasise Your Adaptability
The ability to learn quickly is crucial for this position. Share instances where you've had to adapt to new technologies or processes swiftly, and how you managed to overcome challenges during that transition.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about common software or hardware issues you might encounter and how you would approach resolving them, especially in a customer-facing situation.
