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- Tasks: Assist customers with vehicle service needs and provide professional advice.
- Company: Join a friendly Main Car Dealership in Tonbridge, Kent.
- Benefits: Enjoy a negotiable salary plus bonuses and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer service and offers growth opportunities.
- Qualifications: Previous experience as a Service Advisor and a full driving licence required.
- Other info: Strong customer service skills and confidence in up-selling are essential.
The predicted salary is between 24000 - 36000 £ per year.
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We are working with a Main Car Dealership that is actively looking for a Service Advisor to join their friendly team in the Tonbridge area of Kent.
Job Role – Motor Vehicle Service Advisor
Salary – negotiable depending on experience plus bonus
Service Advisor Duties include:
- Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
- Advising on estimated costs of repairs and work to be undertaken
- Selling additional products as appropriate to customers’ needs
- Advising on timescales and collection arrangements
- Producing job cards on in-house computer system
- Updating customer and vehicle records
- Documenting all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
Requirements for this Service Advisor position:
- Previous experience working as a Service Advisor within a motor garage
- Full driving licence
As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
My client is particularly looking for someone with strong customer service skills, excellent customer rapport, and the ability to deliver great CSI results, along with confidence in up-selling opportunities.
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Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since the role requires strong rapport-building abilities, consider practising common customer scenarios with friends or family to enhance your communication techniques.
✨Tip Number 3
Research the latest trends in the automotive industry, especially regarding customer service and repair processes. Being knowledgeable about current practices can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your previous experience as a Service Advisor in detail. Think of specific examples where you successfully handled customer inquiries or upsold services, as these will showcase your suitability for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor. Focus on your customer service skills, any previous roles in motor garages, and your ability to handle customer inquiries professionally.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully advised customers or handled service-related tasks in the past.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as communication, problem-solving, and sales abilities. Make sure to mention your experience with job cards and invoicing if applicable.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Service Advisor role.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to interact with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your professionalism and courtesy.
✨Know the Role Inside Out
Familiarise yourself with the specific duties of a Service Advisor. Be ready to discuss how you would manage service and repair work, advise on costs, and handle job cards. This shows your genuine interest in the position.
✨Demonstrate Up-Selling Experience
Since the role involves selling additional products, think of instances where you've successfully upsold services or products. Highlight your confidence in identifying customer needs and suggesting appropriate solutions.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready can set you apart. Ask about the dealership's approach to customer service or how they measure CSI results. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
