Service Advisor

Service Advisor

Portsmouth Full-Time 25000 - 32000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Welcome customers, book vehicles, and provide exceptional service.
  • Company: Join a friendly team at a leading Main Car Dealership.
  • Benefits: Earn up to £32,000 with potential bonuses and enjoy a supportive work environment.
  • Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer satisfaction.
  • Qualifications: Strong customer service skills, teamwork, and a full driving licence required.
  • Other info: Work Monday to Friday with alternative Saturdays; training provided for product knowledge.

The predicted salary is between 25000 - 32000 £ per year.

Job Description

Service Advisor needed in Waterlooville

We are working with a Main Car Dealership, who are actively looking for a Service Advisor to join their friendly team.

Salary – £25,000 Basic OTE £32,000

Negotiable depending on experience

Hours – Monday to Friday 8am to 6pm, Alternatives Saturdays 1 in 3

Senior Service Advisor Duties include:

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

  • Meeting and greeting customers in a friendly and courteous manner throughout the day.
  • Booking vehicles into the technical workshop.
  • Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
  • Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
  • Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
  • Adopting a sales approach regarding upsell.
  • Maintaining good housekeeping standards and orderly administration of your work.
  • About our requirements

    We expect you to demonstrate some skills that will prove very beneficial in the position, including:

  • Customer awareness.
  • Ability to work to deadlines and targets.
  • Strong teamwork skills.
  • Confident and professional communication skills.
  • Full driving license

    In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.

  • Service Advisor employer: Jago Consultants

    Join a dynamic Main Car Dealership as a Service Advisor, where you'll be part of a supportive and friendly team dedicated to delivering exceptional customer service. With competitive salary packages, ongoing training opportunities, and a vibrant work culture, this role not only offers a chance to work with exciting products but also fosters personal and professional growth in a thriving automotive environment.
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    Contact Detail:

    Jago Consultants Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Service Advisor

    ✨Tip Number 1

    Familiarise yourself with the specific car brands and models that the dealership focuses on. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in the role during any interviews.

    ✨Tip Number 2

    Practice your customer service skills by engaging with friends or family in mock scenarios. Focus on how to handle various customer interactions, especially those that involve upselling services or addressing concerns.

    ✨Tip Number 3

    Network with current or former Service Advisors in the automotive industry. They can provide valuable insights into the role and may even share tips on what the dealership values most in candidates.

    ✨Tip Number 4

    Prepare questions to ask during your interview that show your enthusiasm for the position and the company. Inquire about their training programmes or how they measure customer satisfaction, which reflects your commitment to providing excellent service.

    We think you need these skills to ace Service Advisor

    Customer Service Skills
    Communication Skills
    Teamwork Skills
    Time Management
    Sales Skills
    Problem-Solving Skills
    Attention to Detail
    Technical Knowledge of Vehicles
    Relationship Building
    Organisational Skills
    Driving License
    Adaptability
    Conflict Resolution
    Product Knowledge

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a Service Advisor or similar positions. Emphasise your ability to work in a team and your communication skills.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing exceptional customer service. Mention specific examples of how you've successfully managed customer relationships in the past.

    Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as teamwork, communication, and upselling abilities. Use bullet points for clarity and impact.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

    How to prepare for a job interview at Jago Consultants

    ✨Showcase Your Customer Service Skills

    As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've provided exceptional service in the past, and be ready to discuss how you would handle various customer scenarios.

    ✨Demonstrate Product Knowledge

    Familiarise yourself with the products and services offered by the dealership. Being able to discuss specific vehicles or services will show your enthusiasm and readiness for the role.

    ✨Highlight Teamwork Experience

    Since this role involves working closely with a team, be prepared to share experiences where you've successfully collaborated with others. This could include resolving issues or achieving targets together.

    ✨Prepare for Upselling Questions

    Given the emphasis on upselling in this position, think about strategies you've used in the past to encourage customers to consider additional services. Be ready to discuss how you can contribute to increasing sales while maintaining customer satisfaction.

    Service Advisor
    Jago Consultants
    Location: Portsmouth
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