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For Companies At a Glance
- Tasks: Engage with customers, manage service requests, and ensure top-notch vehicle care.
- Company: Join a prestigious car dealership known for exceptional customer service.
- Benefits: Enjoy a competitive salary, potential bonuses, and a dynamic work environment.
- Why this job: Be part of a high-end brand, enhancing your skills in customer relations and upselling.
- Qualifications: 5+ years as a Service Advisor, preferably with luxury brands; excellent communication skills required.
- Other info: Full driving licence is essential; this role offers significant growth opportunities.
The predicted salary is between 33600 - 42000 £ per year.
Job Description
We are currently working with a exclusive car dealership who are looking to recruit an experienced Service Advisor to join their team.
** OUR CLIENT IS IDEALLY LOOKING FOR SOMEONE WHO HAS PRESTIGE BACKGROUND **
As a Service Advisor you will ensure the highest standard of courtesy and Professionalism when interacting with customers and members of the public. Our client prides itself on delivering a consistently high standard of customer care at all time, with a High Net Worth customer base you will require excellent customer handling skills, a confident approach to significant up-sell opportunities, and possess excellent attention to detail.
Service Advisor Duties include:
Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
Advise on estimated costs of repairs and work to be undertaken
Sell additional products as appropriate to customers’ needs
Advise on timescales and collection arrangements
Produce job cards on in-house computer system
Update customer and vehicle records
Document all warranty work in accordance with manufacturer policy
Preparation and completion of invoices
For this Service Advisor position you will have:
At least 5-years’ experience working as a Service Advisor, preferably with a Prestige brand
Full driving licence
Excellent communication skills
Excellent Customer Service skills
Confident in your approach, and focusing on long-term customer retention
Service Advisor Package
Basic up to £28,000
OTE circa £40,000
Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Network with professionals in the automotive industry, especially those who have experience with prestige brands. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 2
Research the specific car dealership you're applying to. Understand their values, customer service approach, and the types of vehicles they sell. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest.
✨Tip Number 3
Prepare to discuss your previous experiences in detail, particularly how you've handled high-value customers and upselling. Use specific examples that showcase your skills in customer service and your ability to retain clients.
✨Tip Number 4
Practice your communication skills, as they are crucial for a Service Advisor role. Role-play scenarios with friends or family where you explain service needs or upsell products, ensuring you come across as confident and professional.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, especially with prestige brands. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to handle high net worth clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully upsold products or managed customer relationships in the past.
Highlight Relevant Experience: In your application, clearly outline your 5+ years of experience as a Service Advisor. Include details about your previous roles, focusing on your responsibilities related to customer interaction, service recommendations, and documentation processes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Advisor role.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Experience
Make sure to highlight your five years of experience as a Service Advisor, especially if you've worked with prestige brands. Be prepared to discuss specific examples of how you've handled customer interactions and upselling opportunities.
✨Demonstrate Customer Care Skills
Since the role requires excellent customer handling skills, think of scenarios where you went above and beyond for a customer. Share these stories during the interview to illustrate your commitment to high standards of customer care.
✨Prepare for Technical Questions
Brush up on your knowledge of vehicle service and repair processes. Be ready to answer questions about advising customers on costs and timescales, as well as documenting warranty work according to manufacturer policies.
✨Exude Confidence
Confidence is key in this role, especially when it comes to upselling additional products. Practice your pitch for various services and products so you can present them naturally and persuasively during the interview.
