Service Advisor

Service Advisor

Borehamwood Full-Time 27000 - 35000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Welcome customers, book vehicles, and provide top-notch service in a fast-paced environment.
  • Company: Join a prestigious car dealership in Borehamwood with a friendly team and exciting products.
  • Benefits: Enjoy a competitive salary, potential for bonuses, and a supportive work culture.
  • Why this job: Be part of a dynamic team, enhance your customer service skills, and work with luxury cars.
  • Qualifications: Previous experience in a similar role, strong communication skills, and a full driving licence required.
  • Other info: Work hours are Monday to Friday, 8am to 6pm, with alternate Saturdays.

The predicted salary is between 27000 - 35000 £ per year.

Job Description

I am working with a Prestige Car Dealership in Borehamwood who are currently looking for a Service Advisor to join their growing team.

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service?

About the position

The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

  • Meeting and greeting customers in a friendly and courteous manner throughout the day.
  • Booking vehicles into the technical workshop.
  • Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
  • Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
  • Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
  • Adopting a sales approach regarding upsell.
  • Maintaining good housekeeping standards and orderly administration of your work.
  • About our requirements

    We expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:

  • Customer awareness.
  • Ability to work to deadlines and targets.
  • Strong teamwork skills.
  • Confident and professional communication skills.
  • Full driving license.
  • Main Dealer Experience preferred.
  • Salary Package £27k Basic OTE £35k plus

    Hours: Mon to Fri 8am to 6pm and Alternative Saturdays

    Service Advisor employer: Jago Consultants

    Join a prestigious car dealership in Borehamwood, where you will be part of a dynamic and supportive team dedicated to delivering exceptional customer service. With competitive salary packages and opportunities for professional growth through manufacturer-led training, this role as a Service Advisor offers a rewarding career path in a fast-paced environment that values teamwork and excellence.
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    Contact Detail:

    Jago Consultants Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Service Advisor

    ✨Tip Number 1

    Familiarise yourself with the specific services and products offered by the Prestige Car Dealership. Understanding their unique selling points will help you engage with customers more effectively and demonstrate your enthusiasm for the role.

    ✨Tip Number 2

    Brush up on your customer service skills by practising common scenarios you might encounter as a Service Advisor. Role-playing these situations with a friend can help you feel more confident in delivering exceptional service.

    ✨Tip Number 3

    Network with current or former employees of the dealership to gain insights into the company culture and expectations. This can provide you with valuable information that you can use during your interview to show your genuine interest.

    ✨Tip Number 4

    Prepare questions to ask during your interview that reflect your understanding of the role and the dealership. Inquiring about their training programmes or customer service strategies can demonstrate your commitment to professional growth.

    We think you need these skills to ace Service Advisor

    Customer Service Skills
    Communication Skills
    Teamwork Skills
    Time Management
    Sales Skills
    Problem-Solving Skills
    Attention to Detail
    Technical Knowledge of Vehicles
    Organisational Skills
    Ability to Work Under Pressure
    Full Driving License
    Adaptability
    Relationship Management

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a Service Advisor. Use specific examples that demonstrate your ability to thrive in a fast-paced environment.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the dealership. Mention your passion for cars and customer service, and explain why you would be a great fit for their team.

    Highlight Key Skills: In your application, emphasise skills such as teamwork, communication, and your ability to meet deadlines. These are crucial for the Service Advisor position and should be clearly articulated.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

    How to prepare for a job interview at Jago Consultants

    ✨Showcase Your Customer Service Skills

    As a Service Advisor, exceptional customer service is key. Prepare examples from your previous roles where you went above and beyond for customers. This will demonstrate your ability to thrive in a fast-paced environment and deliver world-class service.

    ✨Familiarise Yourself with the Product

    Make sure to research the prestige car dealership and their product offerings. Understanding the vehicles and their features will not only impress your interviewers but also show your enthusiasm for the role and the brand.

    ✨Prepare for Teamwork Questions

    Since strong teamwork skills are essential, think of instances where you successfully collaborated with colleagues. Be ready to discuss how you contribute to a positive team dynamic and how you handle challenges within a team setting.

    ✨Demonstrate Your Organisational Skills

    The role involves booking vehicles and maintaining orderly administration. Prepare to discuss how you manage your time and tasks effectively, especially under pressure. Highlight any tools or methods you use to stay organised.

    Service Advisor
    Jago Consultants
    Location: Borehamwood
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