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- Tasks: Join a friendly team as a Service Advisor, helping customers with vehicle service and repairs.
- Company: Work with a prestigious motor garage in the Weybridge/Byfleet area of Surrey.
- Benefits: Enjoy a competitive salary with OTE potential, plus a supportive work environment.
- Why this job: Be part of a dynamic team where your customer service skills can shine and make a difference.
- Qualifications: Some experience as a Service Advisor and a full driving licence are required.
- Other info: Working hours include Monday to Friday with occasional Saturday shifts on a rota.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Service Advisor needed in the Weybridge / Byfleet area of Surrey.
We are working with a Prestige Motor Garage who are actively looking for a Service Advisor to join there friendly team.
Job Role – Motor Vehicle Service Advisor
Salary is circa 30k basic. OTE 40k.
Mon – Friday 08.00 – 18.00 / Saturdays 09.00 – 13.00 on a rota.
Service Advisor Duties include :
- Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers’ needs
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
For this Service Advisor position you will have :
- Some experience working as a Service Advisor within a motor garage – can be either passenger cars / commercial / HGV / LCV environment
- Full driving licence
- Excellent communication skills
- Excellent Customer Service skills
As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.
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Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the Prestige Motor Garage. This knowledge will help you engage confidently with customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries and complaints. Role-playing scenarios with friends or family can help you prepare for real-life interactions with customers.
✨Tip Number 3
Network with current or former Service Advisors in the industry. They can provide valuable insights into the role and may even refer you to opportunities within their networks.
✨Tip Number 4
Prepare to discuss your experience with upselling and how you've successfully met customer needs in the past. Be ready to share specific examples that highlight your skills in this area.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor. Focus on customer service skills, rapport-building abilities, and any previous roles in motor garages. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the role. Mention your experience with customer interactions and how you can contribute to the team's success.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and sales abilities. These are crucial for a Service Advisor role, so make sure they stand out in your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this position.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to interact with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your professionalism and courtesy.
✨Know the Products and Services
Familiarise yourself with the types of services and repairs offered by the garage. Being knowledgeable about the products will help you advise customers effectively and show that you're genuinely interested in the role.
✨Practice Up-selling Techniques
Since the role involves selling additional products, think of ways you can present these options to customers. Prepare scenarios where you successfully up-sold services or products in previous roles, highlighting your confidence in this area.
✨Demonstrate Your Organisational Skills
The job requires producing job cards and updating records accurately. Be ready to discuss how you manage your time and keep track of multiple tasks, as this will be key to succeeding in the role.
