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For Companies At a Glance
- Tasks: Engage with customers, manage service requests, and ensure top-notch vehicle care.
- Company: Join a leading car dealership known for exceptional customer service and a supportive team environment.
- Benefits: Enjoy competitive pay, potential for growth, and a vibrant workplace culture.
- Why this job: Be part of a dynamic team that values professionalism and customer satisfaction while making a real impact.
- Qualifications: Must have at least 2 years of experience as a Service Advisor.
- Other info: Work permit may be required for non-citizens; apply through the 'Apply now' button.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
We are currently working with a main car dealership who are looking to recruit an experienced Service Advisor to join their growing team,
Our client prides itself on delivering a consistently high standard of customer care at all time.
As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
Service Advisor Duties include:
Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
Advise on estimated costs of repairs and work to be undertaken
Sell additional products as appropriate to customers’ needs
Advise on timescales and collection arrangements
Produce job cards on in-house computer system
Update customer and vehicle records
Document all warranty work according to manufacturer policy
Preparation and completion of invoices
For this Service Advisor position you will have:
Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Prepare to discuss your previous experience as a Service Advisor in detail. Be ready to share specific examples of how you've handled customer interactions, resolved issues, and contributed to a positive service environment.
✨Tip Number 3
Showcase your communication skills during any interactions with the hiring team. As a Service Advisor, you'll need to convey information clearly and professionally, so practice articulating your thoughts effectively.
✨Tip Number 4
Research common challenges faced by Service Advisors in the automotive industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Service Advisor. Highlight your experience in customer service, vehicle maintenance, and any relevant skills that align with the job description.
Tailor Your CV: Customise your CV to reflect your experience as a Service Advisor. Emphasise your previous roles, particularly focusing on customer interaction, handling repairs, and any sales experience related to automotive products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Mention specific examples from your past work that demonstrate your ability to meet customer needs and handle service-related tasks effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Jago Consultants
✨Know the Company
Before your interview, take some time to research the car dealership. Understand their values, customer service philosophy, and any recent news or achievements. This will help you tailor your responses and show genuine interest in the role.
✨Demonstrate Customer Care Skills
As a Service Advisor, customer interaction is key. Prepare examples from your previous experience where you provided excellent customer service, resolved conflicts, or went above and beyond for a customer. This will highlight your suitability for the role.
✨Be Ready to Discuss Technical Knowledge
While you don’t need to be a mechanic, having a basic understanding of vehicle maintenance and repair processes can set you apart. Be prepared to discuss common service issues and how you would communicate these to customers in an understandable way.
✨Practice Your Sales Techniques
Selling additional products is part of the job. Think of ways you have successfully upsold services or products in the past. Be ready to share these experiences and demonstrate your ability to identify customer needs and suggest appropriate solutions.
