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- Tasks: Join a dynamic team as a Service Advisor, greeting customers and managing vehicle bookings.
- Company: Work with a leading Main Car Dealership in Southampton, known for its friendly atmosphere.
- Benefits: Enjoy uncapped earnings potential, flexible hours, and a supportive work environment.
- Why this job: Perfect for those who love fast-paced roles and delivering top-notch customer service.
- Qualifications: Previous experience in customer service and strong communication skills are essential.
- Other info: Opportunity to earn up to £40K by maximising sales and upsell opportunities.
The predicted salary is between 24000 - 40000 £ per year.
Job DescriptionService Advisor – Southampton (Automotive / Motor Trade)
I am working with a Main Car Dealership in the Southampton area who are currently looking for a Service Advisor to join their growing team.
The working Hours are 8.00 – 17.30 Monday to Friday and alternate Saturdays 8.00-12.00.
Salary wise the OTE is uncapped as there is a lot of potential around service plan sales and upsell but realistically if they are prepared to maximise all opportunities they could earn up to 40K.
Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world‐class customer service?
About the positionThe successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.
You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:
Meeting and greeting customers in a friendly and courteous manner throughout the day.
Booking vehicles into the technical workshop.
Liaising with the technical workshop to keep track of the vehicles\’ progress and ensuring the vehicle is ready at the promised time.
Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
Maintaining thorough product knowledge and updating your knowledge through manufacturer‐led training.
Adopting a sales approach regarding upsell.
Maintaining good housekeeping standards and orderly administration of your work.
About our requirementsWe expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:
Customer awareness.
Ability to work to deadlines and targets.
Strong teamwork skills.
Confident and professional communication skills.
Full driving licence.
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Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the specific products and services offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to handle customer inquiries and complaints effectively, showcasing your ability to deliver exceptional service.
✨Tip Number 3
Network with current or former employees of the dealership or similar businesses. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Demonstrate your sales acumen by preparing examples of how you've successfully upsold products or services in previous roles. This will highlight your ability to maximise opportunities and contribute to the dealership's revenue.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a Service Advisor. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the automotive industry. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to the team.
Highlight Relevant Skills: In your application, emphasise skills such as teamwork, communication, and the ability to work under pressure. These are crucial for a Service Advisor role and should be clearly demonstrated in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in this role.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your previous roles where you went above and beyond for customers. This will demonstrate your ability to deliver the world-class service they are looking for.
✨Familiarise Yourself with the Automotive Industry
Brush up on your knowledge of the automotive sector, especially regarding the products and services offered by the dealership. Being able to discuss current trends or specific vehicles can show your enthusiasm and commitment to the role.
✨Prepare for Sales-Related Questions
Since upselling is part of the job, be ready to discuss your experience with sales. Think of times when you successfully identified opportunities to upsell or cross-sell and how you approached those situations.
✨Demonstrate Teamwork and Communication Skills
The role requires strong teamwork and communication. Be prepared to share examples of how you've effectively collaborated with colleagues in the past, particularly in high-pressure environments, to ensure customer satisfaction.
