Service Advisor

Service Advisor

Aylesbury Full-Time 26000 - 36400 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Engage with customers, advise on vehicle services, and manage repair estimates.
  • Company: Join a friendly main dealer team in Aylesbury, known for excellent customer service.
  • Benefits: Enjoy a competitive salary, bonuses, and a supportive work environment.
  • Why this job: Perfect for those who love cars and want to build strong customer relationships.
  • Qualifications: Previous experience as a Service Advisor and a full driving licence required.
  • Other info: Work hours are Monday to Friday, with alternate Saturday mornings.

The predicted salary is between 26000 - 36400 Β£ per year.

Job Description

Service Advisor needed in the Aylesbury area of Buckinghamshire

Salary is Β£26k basic plus bonus.

Hours are Mon – Fri 8am – 6pm Alternate Saturdays 9am – 12pm

We are working with a main dealer in the Aylesbury area who are actively looking for a Service Advisor to join their friendly team.

Service Advisor Duties include:

  • Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
  • Advise on estimated costs of repairs and work to be undertaken
  • Sell additional products as appropriate to customers’ needs
  • Advise on timescales and collection arrangements
  • Produce job cards on in-house computer system
  • Update customer and vehicle records
  • Document all warranty work in accordance with manufacturer policy
  • Preparation and completion of invoices
  • For this Service Advisor position you will have:

  • Previous experience working as a Service Advisor within a motor garage)
  • Full driving licence
  • Excellent communication skills
  • Excellent Customer Service skills
  • As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

    In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.

    Service Advisor employer: Jago Consultants

    Join a dynamic and supportive team as a Service Advisor in Aylesbury, where your customer service skills will shine in a friendly environment. With competitive salary packages, opportunities for professional growth, and a commitment to employee well-being, this role offers a rewarding career path in the automotive industry. Experience a workplace that values collaboration and excellence, ensuring you thrive both personally and professionally.
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    Contact Detail:

    Jago Consultants Recruiting Team

    StudySmarter Expert Advice 🀫

    We think this is how you could land Service Advisor

    ✨Tip Number 1

    Familiarise yourself with the specific services and products offered by the dealership in Aylesbury. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.

    ✨Tip Number 2

    Brush up on your customer service skills by practising common scenarios you might encounter as a Service Advisor. Role-playing these situations with a friend can help you articulate your approach to handling customer queries and complaints effectively.

    ✨Tip Number 3

    Research the latest trends in the automotive industry, especially regarding customer service and repair processes. Being knowledgeable about current practices will show your potential employer that you are proactive and genuinely interested in the role.

    ✨Tip Number 4

    Network with current or former Service Advisors in the area. They can provide valuable insights into the role and the dealership culture, which can help you tailor your approach during the interview process.

    We think you need these skills to ace Service Advisor

    Customer Service Skills
    Communication Skills
    Sales Skills
    Technical Knowledge of Vehicles
    Attention to Detail
    Time Management
    Problem-Solving Skills
    Computer Literacy
    Ability to Work Under Pressure
    Negotiation Skills
    Interpersonal Skills
    Organisational Skills
    Knowledge of Warranty Procedures
    Driving Licence

    Some tips for your application 🫑

    Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor. Focus on customer service skills, previous roles in motor garages, and any specific achievements that demonstrate your ability to deliver great customer satisfaction.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the automotive industry. Mention your experience with customer interactions, your understanding of service and repair processes, and how you can contribute to the team’s success.

    Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and sales abilities. Mention your full driving licence and any specific software experience related to job card production or customer record management.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.

    How to prepare for a job interview at Jago Consultants

    ✨Showcase Your Customer Service Skills

    As a Service Advisor, your ability to interact with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your professionalism and courtesy.

    ✨Know the Role Inside Out

    Familiarise yourself with the specific duties of a Service Advisor. Be ready to discuss how you would handle tasks like advising on repair costs or producing job cards, showing that you understand the role's requirements.

    ✨Demonstrate Up-Selling Experience

    Since the role involves selling additional products, think of instances where you've successfully up-sold services or products. Highlight your confidence in identifying customer needs and suggesting appropriate solutions.

    ✨Prepare Questions for the Interviewer

    Having thoughtful questions ready shows your interest in the position and the company. Ask about the team dynamics, training opportunities, or how success is measured in the role to demonstrate your enthusiasm.

    Service Advisor
    Jago Consultants
    Location: Aylesbury
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