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For Companies At a Glance
- Tasks: Join our team as a Service Advisor, greeting customers and managing vehicle bookings.
- Company: We're a leading Main Car Dealership in Gillingham/Rochester, known for our friendly atmosphere.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive team environment.
- Why this job: This role offers hands-on experience in customer service and the chance to work with exciting products.
- Qualifications: Previous experience in a similar role and strong communication skills are essential.
- Other info: Work Monday to Friday with occasional Saturdays; perfect for those who thrive in fast-paced settings.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Service Advisor – Gillingham / Rochester in Kent
I am working with a Main Car Dealership in the Gillingham / Rochester area who are currently looking for a Service Advisor to join their growing team.
Salary – Negotiable depending on experience
Hours : Mon to Fri 8am to 6pm and Saturday’s on a rota
Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world‑class customer service?
About the position
The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.
You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves :
- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Booking vehicles into the technical workshop.
- Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
- Adopting a sales approach regarding upsell.
- Maintaining good housekeeping standards and orderly administration of your work.
About our requirements
We expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including :
- Customer awareness.
- Ability to work to deadlines and targets.
- Strong teamwork skills.
- Confident and professional communication skills.
- Full driving license.
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Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific car brands and models that the dealership focuses on. This knowledge will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to showcase your ability to handle customer inquiries and complaints effectively during the interview.
✨Tip Number 3
Network with current or former employees of the dealership, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare questions to ask the interviewer about the team dynamics and training opportunities. This shows your enthusiasm for the role and your commitment to continuous learning, which is crucial for a Service Advisor.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a Service Advisor. Use specific examples to demonstrate your skills in meeting deadlines, teamwork, and communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the dealership. Mention your ability to thrive in a fast-paced environment and your commitment to delivering exceptional customer service.
Highlight Relevant Skills: In your application, emphasise skills such as your ability to liaise effectively with technical teams, manage customer relationships, and maintain product knowledge. These are crucial for the Service Advisor position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to deliver world-class service.
✨Familiarise Yourself with the Product
Make sure to research the brand and models of vehicles the dealership offers. Having thorough product knowledge will not only impress your interviewers but also show your enthusiasm for the role.
✨Demonstrate Teamwork Abilities
Since the role involves liaising with the technical workshop and other team members, be ready to discuss how you have successfully worked in a team environment in the past. Highlight any specific instances where collaboration led to positive outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to manage customer expectations or resolve conflicts, and be ready to share these during the interview.
