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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle service enquiries.
- Company: Franchised car dealership with a focus on brand experience.
- Benefits: Competitive salary, long-term career progression, and a supportive team environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Must have 2+ years as a Service Advisor in a franchised dealership.
- Other info: Work Monday to Friday with occasional Saturday shifts.
The predicted salary is between 22000 - 30000 £ per year.
Our client is a franchised car dealership, looking to recruit an experienced Service Advisor to join their team. Working as part of a team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term career progression.
Service Advisor Role:
- Manage all service telephone and walk-in enquiries
- Meet and greet customers, qualify and identify customer’s needs for vehicle drop-off
- Progress and update the customer throughout the day
- Discuss and up-sell additional work to the customer. Advise, and forward diarised unsold work
- Carry out inspections where necessary prior to handover to customer
- Deliver outstanding customer satisfaction
About You:
- MUST have current experience as a car dealership Service Advisor, within a franchised main dealership (Minimum 2 years experience)
- Preferably with a prestige brand experience
- Must possess excellent customer handling skills
- Positive, customer focused attitude and approach to your work
- Must have a valid driving license
Hours of work: Monday-Friday, 8am – 6pm (45 hours P/W) & 1 Hour lunch. 1 in 3 Saturdays, Half day.
Salary: Basic dependent on experience £22,000 – £30,000 OTE
Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer handling skills and be ready to discuss how you've delivered outstanding service in the past. Use specific examples to show off your experience and make a lasting impression.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your current experience as a Service Advisor in a franchised dealership. We want to see how your skills and background align with what we're looking for, so don’t hold back!
Customer Focus is Key: Since delivering outstanding customer satisfaction is crucial, share examples of how you've gone above and beyond for customers in the past. We love to see that positive, customer-focused attitude shine through!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Jago Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of the car dealership industry and the specific brand you'll be working with. Familiarise yourself with common customer queries and the services offered, so you can confidently discuss how you can meet their needs.
✨Showcase Your Customer Skills
As a Service Advisor, your ability to handle customers is key. Prepare examples from your past experience where you've successfully resolved customer issues or upsold services. This will demonstrate your customer-focused attitude and problem-solving skills.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on typical questions for a Service Advisor role, such as how you would handle a difficult customer or how you prioritise tasks during busy periods. This will help you articulate your thoughts clearly during the actual interview.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the dealership's brand effectively.
