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For Companies At a Glance
- Tasks: Engage with customers, advise on vehicle services, and manage repair processes.
- Company: Join a friendly main car dealership in Slough, known for its excellent customer service.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive team environment.
- Why this job: Perfect for those who love cars and want to make a difference in customer experiences.
- Qualifications: Previous experience as a Service Advisor and a full driving licence required.
- Other info: Opportunity to develop strong customer rapport and enhance your sales skills.
The predicted salary is between 20000 - 28000 £ per year.
Job Description
We are working with a Main Car Dealership in the Slough area of Berkshire who are actively looking for a Service Advisor to join there friendly team.
Job Role – Motor Vehicle Service Advisor
Salary – 25k – 34k plus 8k bonus
Service Advisor Duties include:
For this Service Advisor position you will have:
As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.
Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since the role requires strong rapport-building abilities, consider practising scenarios where you handle customer inquiries or complaints effectively to showcase your skills.
✨Tip Number 3
Prepare examples from your previous experience as a Service Advisor that highlight your ability to upsell products and services. Be ready to discuss how you achieved great customer satisfaction results in past roles.
✨Tip Number 4
Research common automotive repair issues and their solutions. Being knowledgeable about typical customer concerns will allow you to communicate more effectively and build trust with potential clients.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor. Focus on your customer service skills, ability to advise on repairs, and any relevant achievements in upselling products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully interacted with customers in the past.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as communication, organisation, and technical knowledge of vehicles. Make sure to mention your full driving licence as it is a requirement.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Service Advisor.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer interactions in the past, especially any challenging situations where you turned a negative experience into a positive one.
✨Know the Products and Services
Familiarise yourself with the types of services and products the dealership offers. Being able to discuss these confidently during the interview will demonstrate your genuine interest in the role and your readiness to advise customers effectively.
✨Prepare for Role-Play Scenarios
Interviews for Service Advisor positions often include role-play scenarios to assess your customer interaction skills. Practice responding to common customer queries or complaints, focusing on maintaining professionalism and empathy.
✨Highlight Your Technical Knowledge
While customer service is key, having a solid understanding of vehicle maintenance and repair processes can set you apart. Brush up on basic automotive knowledge and be ready to discuss how you can use this to enhance customer satisfaction.
