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For Companies At a Glance
- Tasks: Engage with customers, advise on vehicle services, and manage repair estimates.
- Company: Join a friendly car dealership in Worcester, known for excellent customer service.
- Benefits: Enjoy a supportive team environment and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers career advancement.
- Qualifications: Previous experience as a Service Advisor and a full driving licence required.
- Other info: Ideal for those passionate about the motor trade and customer interaction.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
We are working with a Car Main Dealership in the Worcester area who are actively looking for a Service Advisor to join there friendly team. Strong Customer Service background essential!
Job Role – Motor Vehicle Service Advisor
Location – Worcester
Salary – negotiable depending on experience. OTE Circa £30,000
Service Advisor Duties include:
For this Service Advisor position you will have:
As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
In particular my client is looking for someone with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.
Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to handle customer inquiries and complaints effectively, showcasing your ability to maintain professionalism under pressure.
✨Tip Number 3
Network with current or former employees of the dealership on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare examples of how you've successfully upsold products or services in previous roles. Being able to share specific instances where you've enhanced customer satisfaction while driving sales will make you stand out as a candidate.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor or in a similar role. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to interact professionally with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor trade and your enthusiasm for the role. Mention specific examples of how you've successfully handled customer interactions and upselling opportunities in the past.
Highlight Relevant Skills: In your application, clearly outline your strong customer service background. Include any specific skills that relate to the duties mentioned in the job description, such as producing job cards or documenting warranty work.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your previous roles where you successfully handled customer queries or complaints, demonstrating your strong customer service background.
✨Know the Motor Trade
Familiarise yourself with common vehicle service and repair processes. Being able to discuss these topics confidently will show your enthusiasm and passion for the motor trade, which is something the dealership values highly.
✨Prepare for Upselling Scenarios
Think of ways you can suggest additional products or services to customers based on their needs. Be ready to discuss how you have successfully upsold in the past and the positive outcomes that resulted from it.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be prepared to discuss how your previous experience aligns with the duties listed. This includes producing job cards, updating records, and documenting warranty work, so have relevant examples ready.
