Service Advisor

Service Advisor

Leicester Full-Time 25000 - 30000 £ / year (est.) No home office possible
Go Premium
J

At a Glance

  • Tasks: Welcome customers, book vehicles, and provide top-notch service in a dynamic environment.
  • Company: Join a prestigious car dealership known for its friendly team and exciting products.
  • Benefits: Enjoy competitive salary, training opportunities, and a supportive work culture.
  • Why this job: Be part of a growing team where your customer service skills shine and impact matters.
  • Qualifications: Previous Service Advisor experience, strong communication skills, and a full driving licence required.
  • Other info: Work Monday to Friday with alternative Saturdays; earn between £25,000-30,000 plus OTE.

The predicted salary is between 25000 - 30000 £ per year.

Job Description

I am working with a Prestige Car Dealership in the Whetstone area and they are looking for a Service Advisor to join their fast-paced growing team.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

  • Meeting and greeting customers in a friendly and courteous manner throughout the day.
  • Booking vehicles into the technical workshop.
  • Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
  • Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
  • Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
  • Adopting a sales approach regarding upsell.
  • Maintaining good housekeeping standards and orderly administration of your work.
  • About our requirements

    We expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:

  • Previous Service Advisor Experience required
  • Customer awareness.
  • Ability to work to deadlines and targets.
  • Strong teamwork skills.
  • Confident and professional communication skills.
  • Full driving license.
  • Salary and Hours
    Basic between £25,000-30,000 OTE £35,000
    Hours: Monday to Friday 8am to 6pm and alternative Saturdays

    Service Advisor employer: Jago Consultants

    Join a prestigious car dealership in Whetstone, where you will be part of a dynamic and supportive team dedicated to delivering exceptional customer service. With competitive salaries and opportunities for professional growth through manufacturer-led training, this role as a Service Advisor offers a rewarding career path in the automotive industry, all within a friendly and welcoming work environment.
    J

    Contact Detail:

    Jago Consultants Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Service Advisor

    ✨Tip Number 1

    Familiarise yourself with the specific vehicles and brands that the dealership focuses on. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in the role during any interviews.

    ✨Tip Number 2

    Practice your customer service skills by engaging with friends or family in mock scenarios. Being able to showcase your ability to handle various customer interactions confidently can set you apart from other candidates.

    ✨Tip Number 3

    Network with current or former employees of the dealership, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.

    ✨Tip Number 4

    Stay updated on the latest trends in the automotive industry, especially regarding customer service and technology. Showing that you are proactive about learning can impress potential employers and highlight your commitment to the role.

    We think you need these skills to ace Service Advisor

    Customer Service Skills
    Communication Skills
    Teamwork
    Time Management
    Sales Skills
    Problem-Solving Skills
    Attention to Detail
    Technical Knowledge of Vehicles
    Organisational Skills
    Relationship Management
    Adaptability
    Full Driving License
    Ability to Work Under Pressure
    Conflict Resolution

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor. Emphasise your previous roles, customer service skills, and any specific achievements that demonstrate your ability to meet deadlines and targets.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience in the automotive industry, your communication skills, and how you can contribute to the team’s success.

    Showcase Customer Service Skills: In your application, provide examples of how you've delivered exceptional customer service in past roles. Highlight situations where you’ve successfully managed customer relationships and resolved issues.

    Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

    How to prepare for a job interview at Jago Consultants

    ✨Showcase Your Customer Service Skills

    As a Service Advisor, exceptional customer service is key. Prepare examples of how you've successfully handled customer interactions in the past, focusing on your ability to meet their needs and resolve any issues.

    ✨Demonstrate Product Knowledge

    Familiarise yourself with the products and services offered by the dealership. Being able to discuss specific vehicles or services will show your enthusiasm and readiness for the role.

    ✨Highlight Teamwork Experience

    Since teamwork is crucial in this role, think of instances where you've worked effectively within a team. Be ready to discuss how you contribute to a positive team environment and support your colleagues.

    ✨Prepare for Upselling Scenarios

    Upselling is part of the job, so prepare to discuss how you would approach this. Think of ways to present additional services or products that could benefit customers without being pushy.

    Service Advisor
    Jago Consultants
    Location: Leicester
    Go Premium

    Land your dream job quicker with Premium

    You’re marked as a top applicant with our partner companies
    Individual CV and cover letter feedback including tailoring to specific job roles
    Be among the first applications for new jobs with our AI application
    1:1 support and career advice from our career coaches
    Go Premium

    Money-back if you don't land a job in 6-months

    J
    Similar positions in other companies
    UK’s top job board for Gen Z
    discover-jobs-cta
    Discover now
    >