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- Tasks: Assist customers with vehicle service needs and provide professional advice.
- Company: Join a friendly motor garage team in the Redhill/Reigate area.
- Benefits: Enjoy a competitive salary, monthly pay, and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer service and professional growth.
- Qualifications: Experience as a Service Advisor and a full driving licence required.
- Other info: Work 47 hours a week with Saturday cover every other week.
The predicted salary is between 25000 - 35000 £ per year.
Job Description
Service Advisor needed in the Redhill / Reigate area of Surrey
We are working with a Motor Garage who are actively looking for a Service Advisor to join there friendly team. Redhill / Reigate area of Surrey.
Job Role – Motor Vehicle Service Advisor
47 hour week
08.00 – 18.00 Mon to Fri
Monthly Paid
Salary depending on experience – 25 – 35K OTE
1 hour lunch
Saturday cover every other 08.00 – Noon
Service Advisor Duties include :
- Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers’ needs
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
For this Service Advisor position you will have :
- Some experience working as a Service Advisor within a motor garage – can be either passenger cars / commercial / HGV / LCV environment
- Full driving licence
- Excellent communication skills
- Excellent Customer Service skills
As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.
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Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the motor garage. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on building rapport with clients. Consider practising common customer scenarios to showcase your ability to handle various situations effectively.
✨Tip Number 3
Research the latest trends in the automotive industry, especially regarding service and repair work. Being knowledgeable about current technologies and practices can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your previous experience as a Service Advisor or in similar roles. Highlight specific examples where you successfully managed customer interactions, upsold services, or resolved issues to demonstrate your suitability for the position.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor. Focus on customer service skills, rapport-building abilities, and any specific automotive knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the role. Mention specific experiences where you've successfully advised customers or handled service-related tasks.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and sales abilities. These are crucial for a Service Advisor role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jago Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle servicing and repairs. Familiarise yourself with common issues that customers face and the services your potential employer offers. This will show that you're genuinely interested in the role and can speak confidently about it.
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to build rapport and provide excellent service.
✨Practice Your Upselling Techniques
Since the role involves advising customers on additional products and services, think of ways you can effectively upsell. Prepare scenarios where you can demonstrate how you would suggest additional services based on customer needs without being pushy.
✨Be Professional and Courteous
First impressions matter! Dress smartly and maintain a professional demeanour throughout the interview. Remember to be polite and courteous, as this reflects the high standards expected in customer interactions.
