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For Companies At a Glance
- Tasks: Join our team as a Service Advisor, handling bookings and ensuring top-notch customer service.
- Company: We're a well-established dealership in Chichester, dedicated to team development and customer satisfaction.
- Benefits: Enjoy competitive pay, bonuses, and discounts on car purchases and services for you and your family.
- Why this job: Be part of a friendly team that values your skills and offers full training in the motor trade.
- Qualifications: Previous customer service experience and a valid UK driving licence are essential.
- Other info: Work full-time, Monday to Friday, with Saturdays once every three weeks.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Job role – Service Advisor
Location – Chichester, West Sussex
Salary – £28,000 OTE + benefits
Hours – Full time (Monday to Friday, Saturday 1 in 3)
I am working with an established dealership in Chichester, West Sussex who are seeking a Service Advisor to join their friendly team. Working as a Service Advisor this role offers you the opportunity to use your customer service and administration skills to keep our service department running smoothly, reporting to the Service Manager.
The successful Service Advisor will receive full manufacturer training with the added benefit of working for a Company that believes in progressing and developing their team, so full dealership training will be provided.
The Service Advisor role requires an outgoing, enthusiastic motivated individual who has excellent people skills to ensure the highest level of customer experience is always provided.
Key responsibilities for the Service Advisor role are:
For this Service Advisor position, you will have:
This is a company who focuses on people being at the heart of everything they do. They recognise and reward hard work, loyalty and achievements. As well as a competitive salary and bonus scheme, you will benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing.
Do you know someone who might be right for this position? Refer a friend or colleague and earn yourself a referral fee.
Please see our website for more details.
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Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the dealership's services and products. Understanding what they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the motor trade during your interactions.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Role-playing scenarios with friends or family can help you feel more confident when dealing with real customers.
✨Tip Number 3
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will showcase your suitability for the Service Advisor role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the Service Advisor role. Use specific examples to demonstrate how you've successfully managed customer interactions in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the motor trade and your passion for providing excellent customer service. Mention why you want to work for this dealership specifically and how you can contribute to their team.
Highlight Relevant Skills: In your application, emphasise your communication skills, ability to upsell products, and experience with administration tasks. These are key aspects of the Service Advisor role that the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Jago Consultants
✨Show Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided exceptional customer service, highlighting how you resolved issues and ensured customer satisfaction.
✨Familiarise Yourself with the Motor Trade
Demonstrating your enthusiasm for the motor trade can set you apart. Research the latest trends in the automotive industry and be ready to discuss them during your interview, showing your passion and knowledge.
✨Practice Using IT Systems
Since the role involves using the Kerridge IT system, it’s beneficial to familiarise yourself with similar systems or software. If possible, practice navigating through booking processes to show your tech-savviness during the interview.
✨Prepare for Upselling Scenarios
Upselling is a key part of the Service Advisor role. Think of ways you could present additional services or products to customers. Prepare a few scenarios to demonstrate your ability to upsell effectively while maintaining customer trust.
