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For Companies At a Glance
- Tasks: Join our team as a Service Advisor, managing customer inquiries and ensuring top-notch service.
- Company: We're a franchised car dealership dedicated to delivering exceptional brand experiences.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for long-term career growth.
- Why this job: Be part of a dynamic team focused on customer satisfaction and professional development.
- Qualifications: Must have experience as a Service Advisor in a car dealership and excellent customer skills.
- Other info: A valid driving licence is required; prestige brand experience is a plus.
The predicted salary is between 20000 - 30000 £ per year.
Job Description
Our client is a franchised car dealership, looking to recruit aService Advisor or Senior Service Advisor to join their team.
Working as part of team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term career progression.
Service Advisor Role:
– Manage all service telephone and Walk-in enquires
– Meet and greet customers, qualify and identify customer’s needs for at vehicle drop-off
– Progress and update the customer throughout the day
– Discuss and up-sell additional work to the customer. Advise, and forward diarised unsold work
– Carry out inspections where necessary prior to handover to customer
– Deliver outstanding customer satisfaction
About You:
– MUST have current experience as a car dealership Service Advisor, or above
– Preferably with a prestige brand experience
– Must possess excellent customer handling skills
– Positive, customer focused attitude and approach to your work
– Must have a valid driving licence
Package:
20,000-30,000 Basic + Bonus.
Jamie Strudwick – Jago Consultants (REF 7053)
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Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific brand of the dealership. Understanding their values, customer service approach, and product offerings will help you connect better with potential employers during interviews.
✨Tip Number 2
Network within the automotive industry. Attend local car shows or dealership events to meet professionals in the field. Building relationships can lead to insider information about job openings and recommendations.
✨Tip Number 3
Prepare for role-specific scenarios. Think about how you would handle common customer situations as a Service Advisor. Practising your responses can help you demonstrate your problem-solving skills during interviews.
✨Tip Number 4
Showcase your customer service skills. Be ready to share examples of how you've successfully managed customer interactions in the past. Highlighting your experience will make you stand out as a candidate who can enhance the dealership's brand experience.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor or in a similar role. Emphasise any work with prestige brands and showcase your customer handling skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering excellent customer service. Mention specific examples of how you've met customer needs in previous roles and your commitment to career progression.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as managing service enquiries, upselling services, and maintaining customer communication throughout the day.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to handle customer inquiries is crucial. Prepare examples of how you've successfully managed customer interactions in the past, especially in challenging situations.
✨Know the Brand
Familiarise yourself with the dealership's brand and its values. Being able to discuss what makes their service unique will demonstrate your genuine interest in the role and the company.
✨Prepare for Technical Questions
While you may not need to be a mechanic, understanding basic vehicle maintenance and common issues can set you apart. Brush up on automotive terminology and be ready to discuss how you would handle specific service scenarios.
✨Demonstrate Your Up-selling Ability
Since part of the role involves discussing and up-selling additional work, think of examples where you've successfully upsold products or services in previous roles. This will show your potential employer that you can contribute to their sales goals.
