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For Companies At a Glance
- Tasks: Join our team as a Service Advisor, greeting customers and managing vehicle bookings.
- Company: We're a leading Main Car Dealership in Eastbourne, known for our friendly atmosphere.
- Benefits: Enjoy a competitive salary with OTE, plus a supportive team environment.
- Why this job: This role offers a chance to excel in customer service and work with exciting products.
- Qualifications: Previous experience in a similar role and strong customer service skills are essential.
- Other info: Work Monday to Friday with occasional Saturday mornings on a rota basis.
The predicted salary is between 24000 - 30000 £ per year.
I am working with a Main Car Dealership in Eastbourne who are currently looking for a Service Advisor to join their growing team. £24k basic / £30k OTE. Monday to Friday 8am to 6pm. Saturday morning on a rota basis.
Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service?
About the position
The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills. You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:
- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Booking vehicles into the technical workshop.
- Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
- Adopting a sales approach regarding upsell.
- Maintaining good housekeeping standards and orderly administration of your work.
About our requirements
We expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:
- Ability to work to deadlines and targets.
- Strong teamwork skills.
- Confident and professional communication skills.
Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this aligns perfectly with the expectations for the Service Advisor position.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Highlight any roles where you successfully managed multiple tasks or deadlines, as this is crucial for the Service Advisor role.
✨Tip Number 4
Demonstrate your teamwork skills by preparing examples of how you've collaborated with others in past roles. The ability to work well within a team is essential for success in this position.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a Service Advisor. Use specific examples to demonstrate your skills in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the dealership. Mention your ability to deliver exceptional customer service and how you can contribute to the team.
Highlight Relevant Skills: In your application, emphasise skills such as teamwork, communication, and your ability to work under pressure. These are crucial for the Service Advisor position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your previous roles where you went above and beyond for customers. This will demonstrate your ability to deliver world-class service.
✨Familiarise Yourself with the Product
Make sure you have a good understanding of the vehicles and services offered by the dealership. Research the brand and any recent updates or models. This knowledge will help you engage confidently with customers and answer their questions.
✨Demonstrate Teamwork Abilities
The role requires strong teamwork skills. Be ready to discuss how you've successfully collaborated with colleagues in the past. Highlight any experiences where you contributed to a team goal or supported others in a busy environment.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, managing time effectively, and upselling services. Practising your responses will help you articulate your thoughts clearly during the interview.
