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- Tasks: Assist customers with vehicle service needs and provide professional advice.
- Company: Join a friendly team at a well-established Commercial/LCV Garage in West Sussex.
- Benefits: Competitive salary, potential for bonuses, and a supportive work environment.
- Why this job: Great opportunity to develop customer service skills in a dynamic automotive setting.
- Qualifications: Previous experience as a Service Advisor is a plus, but not essential; full driving licence required.
- Other info: Ideal for those passionate about cars and customer satisfaction.
The predicted salary is between 24000 - 28000 £ per year.
Service Advisor needed in the Cowfold / Horsham area of West Sussex. We are working with a Commercial / LCV Garage who are actively looking for a Service Advisor to join their friendly team.
Job Role: Commercial / HGV / LCV Service Advisor
Salary: circa 24k / OTE 28k
Service Advisor Duties include:
- Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers’ needs
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
For this Service Advisor position you will have:
- Previous experience working as a Service Advisor within a motor garage / commercial / HGV / LCV environment (not essential)
- Full driving licence
As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public. In particular, my client is looking for someone with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.
Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the garage. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since the role requires strong rapport-building abilities, consider practising scenarios where you handle customer inquiries or complaints effectively.
✨Tip Number 3
Research common issues faced by commercial vehicles and LCVs. Being able to discuss these topics intelligently can set you apart from other candidates and show your genuine interest in the role.
✨Tip Number 4
Network with current or former Service Advisors in the industry. They can provide insights into the role and may even offer tips on how to impress during the interview process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor or in a similar role. Emphasise your customer service skills and any experience with commercial vehicles, HGVs, or LCVs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to provide excellent customer service. Mention specific examples of how you've successfully interacted with customers in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, organisation, and the ability to handle customer inquiries professionally. Mention any experience with invoicing or job card systems.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer interactions in the past, focusing on your communication skills and ability to resolve issues.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Service Advisor in a commercial garage setting. Be ready to discuss how you would manage service and repair work, provide estimates, and handle job cards effectively.
✨Demonstrate Your Knowledge of the Industry
Even if you don't have direct experience, showing an understanding of the commercial vehicle sector can set you apart. Research common repairs, maintenance needs, and industry trends to impress your interviewers.
✨Prepare for Upselling Scenarios
Since the role involves selling additional products, think of ways you could identify customer needs and suggest relevant services. Practice how you would approach these conversations to boost customer satisfaction and sales.
