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- Tasks: Join a friendly team as a Service Advisor, helping customers with vehicle service and repairs.
- Company: A reputable Main Car Dealership in Bath, Somerset, known for its excellent customer service.
- Benefits: Competitive salary of £28k-£30k plus OTE up to £37,000, with potential for growth.
- Why this job: Great opportunity to develop customer service skills in a supportive environment while making a real impact.
- Qualifications: Previous experience as a Service Advisor and a full driving licence are essential.
- Other info: Strong customer rapport and professionalism are key to success in this role.
The predicted salary is between 28000 - 30000 £ per year.
We are working with a Main Car Dealership in the Bath area of Somerset who are actively looking for a Service Advisor to join their friendly team.
Job Role: Motor Vehicle Service Advisor
Salary: £28k - £30k plus Strong OTE up to £37,000
Service Advisor Duties include:
- Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers’ needs
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
For this Service Advisor position you will have:
- Previous experience working as a Service Advisor within a motor garage
- Full driving licence
As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public. In particular, my client is looking for someone with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.
Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Be prepared to share examples of how you've successfully resolved customer issues in the past, as this will showcase your ability to maintain high customer satisfaction.
✨Tip Number 3
Research common automotive repair processes and terminology. Being knowledgeable about the industry will not only impress your interviewers but also allow you to communicate effectively with both customers and technicians.
✨Tip Number 4
Network with current or former employees of the dealership if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor. Focus on customer service skills, your ability to communicate effectively, and any relevant achievements in your past roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully handled customer interactions in the past.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as communication, problem-solving, and sales abilities. Make sure to mention your familiarity with job card systems and warranty documentation.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Service Advisor.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer interactions in the past, focusing on your communication skills and ability to resolve issues.
✨Know the Role Inside Out
Familiarise yourself with the specific duties of a Service Advisor. Understand the importance of advising customers on service needs and costs, and be ready to discuss how you would approach these tasks in the interview.
✨Demonstrate Your Sales Ability
Since upselling is part of the role, think of instances where you've successfully sold additional products or services. Be prepared to discuss your strategies for identifying customer needs and making appropriate recommendations.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the position and the company. Ask about the team dynamics, training opportunities, or how success is measured in the role of a Service Advisor.
