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For Companies At a Glance
- Tasks: Welcome customers, book vehicles, and ensure top-notch service delivery.
- Company: Join a busy main dealer in Stoke on Trent with a vibrant team.
- Benefits: Competitive salary, negotiable pay, and opportunities for training.
- Why this job: Be the friendly face of customer service and build lasting relationships.
- Qualifications: Full driving licence with no more than 6 points required.
- Other info: Perfect for those looking to grow in a dynamic automotive environment.
The predicted salary is between 22000 - 25000 £ per year.
Contract type: Full time, Permanent
Salary: £22,000 to £25,000 + OTE (salary is negotiable and dependent on experience)
We are looking for a service advisor to join a busy main dealer in Stoke on Trent.
Daily Duties include:
- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Booking vehicles into the technical workshop.
- Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
- Adopting a sales approach regarding upsell.
- Maintaining good housekeeping standards and orderly administration of your work.
Ideal candidate:
- Full License no more than 6 points.
This role would suit: aftersales advisor, service advisor.
Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and customer feedback. This will help us tailor our conversation and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role involves meeting and greeting customers, we should prepare some examples of how we've provided exceptional service in the past. This will help us stand out during the interview.
✨Tip Number 3
Don’t forget to ask questions! When we get the chance, let’s inquire about the team dynamics or training opportunities. This shows that we’re not just interested in the job, but also in growing with the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new roles that pop up.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're the right fit for our team.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the Service Advisor role. Focus on customer service skills and any experience in a similar environment. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your key skills and experiences. Avoid fluff and get straight to what makes you a great candidate!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Jago Consultants
✨Know Your Stuff
Make sure you brush up on your product knowledge before the interview. Familiarise yourself with the services offered by the dealership and any recent updates or training from manufacturers. This will show that you're proactive and genuinely interested in the role.
✨Customer Service is Key
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you went above and beyond for a customer, as this will demonstrate your ability to maintain strong relationships and handle customer queries effectively.
✨Practice Your People Skills
Since you'll be meeting and greeting customers regularly, practice your communication skills. Role-play common scenarios with a friend or family member, focusing on being friendly, courteous, and professional. This will help you feel more confident during the actual interview.
✨Show Your Sales Savvy
Be ready to discuss how you can adopt a sales approach when upselling services. Think of examples where you've successfully upsold products or services in previous roles. This will highlight your ability to contribute to the dealership's success while providing value to customers.
