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- Tasks: Support the service department with admin tasks and customer bookings.
- Company: Join a busy commercial main dealer in Crawley, known for its dynamic environment.
- Benefits: Competitive salary up to £23,000 and a structured work schedule.
- Other info: Flexible working approach and a chance to learn on the job.
- Why this job: Great opportunity to develop customer service skills in a supportive team.
- Qualifications: Customer service experience preferred; Microsoft Office skills essential.
The predicted salary is between 18400 - 32200 £ per year.
Job Description
Job description
On behalf of our client we are looking for an experienced service administrator to join a busy commercial main dealer in Crawley.
Candidate Requirements;
· Previous experience in a Customer Service role within a Vehicle Service Dealership is preferred but not essential
· Open attitude to learning and being part of a team
· Knowledge and experience of working with Microsoft packages (Outlook, Excel, Word, etc.)
· Great customer handling skills and being putting the customer first
· Excellent organisation skills to deal with a large administration workload and conflicting deadlines
· Excellent communication and interpersonal skills
· A flexible approach to work duties with a willingness to learn
Desirable Skills
· Kerridge Experience
· One Link Experience / CV Link Fleet booking system
Job Responsibilities:
· Administration support for the service department and site manager.
· Taking bookings via telephone, email and in person.
· Organising collections/drop offs of customer vehicles.
· Telephoning customers to ensure vehicles are ready for collection.
Salary: up to £23,000
Hours:
45 hours per week Monday to Friday 07:00 – 17:00 with a 1-hour unpaid lunch break. Saturdays 07:00 to 13:00 in accordance with the Company Rota.
Service Administrator employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, like One Link and CV Link. If you haven't used them before, consider watching tutorial videos or reading up on their functionalities to show your initiative and readiness to learn.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a vehicle service dealership. Think about how you would handle difficult customers or manage multiple bookings at once, as this will help you stand out during any interviews.
✨Tip Number 3
Network with current or former employees of the dealership or similar businesses. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for managing customer bookings and vehicle collections. This practical example can impress interviewers and show that you understand the demands of the role.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service, particularly within a vehicle service dealership. Emphasise your organisational skills and ability to handle a busy administration workload.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your willingness to learn and be part of a team, as well as your customer handling skills.
Highlight Technical Skills: Since knowledge of Microsoft packages is important, ensure you mention your proficiency in Outlook, Excel, and Word. If you have experience with One Link or CV Link Fleet booking systems, be sure to include that too.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully handled customer queries or complaints, demonstrating your ability to put the customer first.
✨Demonstrate Your Organisational Abilities
The job requires excellent organisation skills to manage a busy workload. Be ready to talk about how you prioritise tasks and manage conflicting deadlines. You could share a situation where your organisational skills made a significant difference in your work.
✨Familiarise Yourself with Relevant Software
Knowledge of Microsoft packages is essential for this role. Brush up on your skills in Outlook, Excel, and Word before the interview. If you have experience with One Link or CV Link Fleet booking systems, make sure to mention it as it could set you apart from other candidates.
✨Exhibit a Willingness to Learn
The company values an open attitude towards learning. Be prepared to discuss how you approach new challenges and your eagerness to develop your skills further. This will show that you are a team player who is adaptable and ready to grow within the role.