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For Companies At a Glance
- Tasks: Engage with customers, manage service requests, and ensure top-notch vehicle care.
- Company: Join a prestigious car dealership known for exceptional customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values professionalism and customer satisfaction.
- Qualifications: Must have at least 2 years' experience as a Service Advisor.
- Other info: Work permit may be required for non-passport holders.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are currently working with a prestige car dealership who are looking to recruit an experiencedSeniorService Advisorto join their growing team, Our client prides itself on delivering a consistently high standard of customer care at all time.
As aSeniorService Advisoryou will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
SeniorService AdvisorDuties include :
- Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers’ needs
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Update customer and vehicle records
- Document all warranty work according to manufacturer policy
- Preparation and completion of invoices
For this SeniorService Advisor position you will have :
- At least 2 years’ experience working a Service Advisor
- Full driving licence
- Excellent communication skills
- Excellent Customer Service skills
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Senior Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the prestige car dealership. Understanding their unique selling points will help you engage more effectively with customers during your interactions.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling difficult situations. Being able to demonstrate your ability to maintain professionalism under pressure can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the dealership if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your previous experience as a Service Advisor in detail. Be ready to share specific examples of how you've successfully managed customer relationships and resolved issues in the past.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor. Focus on your customer service skills, ability to communicate effectively, and any specific achievements in previous roles that demonstrate your capability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention your 2+ years of experience and how it aligns with the responsibilities of the Senior Service Advisor role.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and time management. These are crucial for advising customers on service needs and managing their expectations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Jago Consultants
✨Know the Company
Before your interview, take some time to research the prestige car dealership. Understand their values, customer service philosophy, and any recent news or achievements. This will help you tailor your responses and show genuine interest.
✨Demonstrate Customer Care Skills
As a Senior Service Advisor, you'll need to showcase your ability to provide excellent customer service. Prepare examples from your past experience where you successfully handled customer queries or complaints, highlighting your professionalism and courtesy.
✨Be Ready to Discuss Technical Knowledge
You should be prepared to discuss your understanding of vehicle service and repair processes. Brush up on common issues that vehicles face and be ready to explain how you would communicate these to customers in an understandable way.
✨Practice Selling Techniques
Since part of the role involves selling additional products, think about your approach to upselling. Prepare scenarios where you successfully identified customer needs and recommended appropriate services or products, demonstrating your sales acumen.
