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For Companies At a Glance
- Tasks: Assist customers with service and repair needs while providing excellent support.
- Company: Join a leading car dealership in Canterbury, known for its friendly team and customer focus.
- Benefits: Enjoy a negotiable salary and the chance to work in a supportive environment.
- Why this job: Be part of a dynamic team that values professionalism and customer satisfaction.
- Qualifications: Previous experience as a Service Advisor and a full driving licence are required.
- Other info: Ideal candidates should excel in customer service and up-selling.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Senior Service Advisor needed in the Canterbury area of Kent.
Canterbury Senior Service Advisor salary negotiable depending on experience.
We are working with a Main Car Dealership who are actively looking for a Senior Service Advisor to join there friendly team. Canterbury area of Kent.
Job Role – Motor Vehicle Service Advisor
Salary – negotiable depending on experience
Senior Service Advisor Duties include:
Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
Advise on estimated costs of repairs and work to be undertaken
Sell additional products as appropriate to customers’ needs
Advise on timescales and collection arrangements
Produce job cards on in-house computer system
Update customer and vehicle records
Document all warranty work in accordance with manufacturer policy
Preparation and completion of invoices
For this Senior Service Advisor position you will have:
Previous experience working as a Service Advisor within a motor garage
Full driving licence
Excellent communication skills
Excellent Customer Service skills
As a Senior Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.
Senior Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive industry, especially regarding customer service and vehicle maintenance. This knowledge will help you engage confidently with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills by role-playing common scenarios you might encounter as a Senior Service Advisor. This will prepare you to handle customer inquiries and concerns effectively, showcasing your professionalism and courtesy.
✨Tip Number 3
Network with professionals in the automotive sector, either through social media platforms like LinkedIn or local industry events. Building connections can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Research the specific car dealership you're applying to. Understanding their values, services, and customer base will allow you to tailor your approach and demonstrate how you can contribute to their success during the interview.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor. Focus on your customer service skills, ability to up-sell, and any specific achievements in previous roles that demonstrate your capability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the role. Mention specific experiences where you successfully advised customers or managed service operations.
Highlight Key Skills: In your application, emphasise your strong communication skills, professionalism, and ability to work under pressure. These are crucial for a Senior Service Advisor role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in this role.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, you'll need to demonstrate exceptional customer service skills. Prepare examples from your previous roles where you successfully handled customer queries or complaints, showcasing your ability to maintain professionalism and courtesy.
✨Know the Products and Services
Familiarise yourself with the products and services offered by the dealership. Be ready to discuss how you can effectively advise customers on additional services and repairs, as well as how to communicate estimated costs clearly.
✨Demonstrate Your Technical Knowledge
While you don't need to be a mechanic, having a solid understanding of vehicle maintenance and repair processes will set you apart. Brush up on common service requirements and be prepared to discuss how you would explain these to customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer interaction skills. Think about how you would handle difficult situations, such as a dissatisfied customer or a complex service request, and articulate your thought process clearly.
