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For Companies At a Glance
- Tasks: Join our team as a Senior Service Advisor, managing customer inquiries and enhancing their experience.
- Company: We're a franchised car dealership dedicated to delivering exceptional service and career growth.
- Benefits: Enjoy long-term career progression and a supportive team environment.
- Why this job: Be part of a dynamic team focused on customer satisfaction and brand excellence.
- Qualifications: Must have current experience as a Service Advisor in a car dealership, preferably with prestige brands.
- Other info: A valid driving licence is required; salary details will be discussed in the interview.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Our client is a franchised car dealership, looking to recruit aService Advisor or Senior Service Advisor to join their team.
Working as part of team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term career progression.
Service Advisor Role:
– Manage all service telephone and Walk-in enquires
– Meet and greet customers, qualify and identify customer’s needs for at vehicle drop-off
– Progress and update the customer throughout the day
– Discuss and up-sell additional work to the customer. Advise, and forward diarised unsold work
– Carry out inspections where necessary prior to handover to customer
– Deliver outstanding customer satisfaction
About You:
– MUST have current experience as a car dealership Service Advisor, or above
– Preferably with a prestige brand experience
– Must possess excellent customer handling skills
– Positive, customer focused attitude and approach to your work
– Must have a valid driving licence
Package:
TBC/Discussed in interview…
Jamie Strudwick – Jago Consultants
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Senior Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the specific brand of the dealership. Understanding their values, customer service approach, and product offerings will help you connect better with the team and demonstrate your commitment during interviews.
✨Tip Number 2
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully handled customer inquiries or upsold services in your previous roles. Real-life examples will showcase your expertise and customer handling skills effectively.
✨Tip Number 4
Stay updated on industry trends and advancements in automotive technology. Showing that you're knowledgeable about the latest developments can set you apart as a candidate who is passionate and forward-thinking.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, especially in a car dealership setting. Emphasise any work with prestige brands and showcase your customer handling skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering exceptional customer service. Mention specific examples of how you've met customer needs and contributed to a positive brand experience in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as communication, problem-solving, and upselling abilities. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, your ability to handle customer inquiries and provide exceptional service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience.
✨Demonstrate Your Knowledge of the Brand
Familiarise yourself with the prestige brand the dealership represents. Be ready to discuss how your understanding of the brand can enhance customer interactions and contribute to the overall brand experience.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face in the role, such as handling difficult customers or upselling services. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the dealership's culture, team dynamics, and career progression opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
