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- Tasks: Be the go-to person for customers needing vehicle servicing and repairs.
- Company: Join a family-run dealership group with a stellar reputation and multiple awards since 1995.
- Benefits: Enjoy 30 days holiday, wellness programs, and discounts through Perkbox.
- Why this job: Experience a dynamic role with genuine career progression and manufacturer training opportunities.
- Qualifications: Strong communication skills, IT proficiency, and a full UK driving licence required.
- Other info: Full-time, permanent position with a salary up to £38,000.
The predicted salary is between 22800 - 38000 £ per year.
I am working with a highly successful, family run multi-franchise group of dealerships. Since we started in 1995 we have won many industry awards, including several from the manufacturers that we are partnered with.
If you believe that you have that “emotional spark” that comes with an enthusiastic and motivated character and you can add an empathetic, attentive and friendly personality to our team, then please read on and apply.
We have an exciting opportunity for a Senior Service Advisor to join our team in a challenging and diverse role. You will be a strong communicator and be able to influence where needed. The role of a Senior Service Advisor is a busy one, with no two days the same but also rewarding. This is an excellent opportunity for your dedication and commitment to shine with Richmond Motor Group. In return the company offers genuine career progression, specific manufacturer training, generous bonus schemes and incentives.
- Full time, permanent position.
- 30 days holiday (including Bank Holidays).
- Excellent training and genuine career progression.
- Wellness Programs and Employee Assistance Program.
- Employee Recognition Awards.
- Employee benefit scheme with Perkbox for high street and online discounts.
- Employee Discount.
Responsibilities
- Being the point of contact for customers requiring servicing or repair to their vehicles.
- Manage the flow of information between the workshop, the rest of the business and the customer.
- To handle customer enquiries and queries promptly and efficiently.
- Qualify service needs and establish understanding and an agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration of loan vehicles.
- Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Overseeing the service advisors, coaching and managing their workloads.
- Working directly with the workshop controller and parts manager.
- Reporting directly to the aftersales manager.
Skills Required
- Competency in numeracy, literacy and IT.
- Excellent organisational skills, and work well under pressure.
- Knowledge of the motor trade.
- Good team player.
- Experience with Pinnacle or another dealer management system (preferred).
- Full UK driving licence.
Job Types: Full-time, Permanent
Salary: Up to £38,000.00 per year
Hours: Mon to Fri 8am to 6pm alternative Saturdays on rota.
Senior Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the Richmond Motor Group's values and culture. Understanding their family-run ethos and commitment to customer service will help you align your responses during interviews, showcasing that you are a good fit for their team.
✨Tip Number 2
Brush up on your knowledge of the motor trade and any specific manufacturer training they might offer. Being able to discuss industry trends or recent developments can demonstrate your passion and commitment to the role.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlighting your communication skills and ability to handle enquiries efficiently will be crucial in demonstrating your suitability for the Senior Service Advisor position.
✨Tip Number 4
Network with current or former employees of Richmond Motor Group if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the motor trade. Emphasise your communication skills and any previous roles where you managed customer enquiries or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work with Richmond Motor Group and how your personality aligns with their values, such as being empathetic and attentive.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to work under pressure. If you have experience with dealer management systems like Pinnacle, make sure to mention it as it’s preferred for this role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Senior Service Advisor.
How to prepare for a job interview at Jago Consultants
✨Show Your Passion for Customer Service
As a Senior Service Advisor, your role revolves around customer interaction. Make sure to express your enthusiasm for providing excellent service and how you can create a positive experience for customers. Share specific examples from your past experiences where you went above and beyond for a customer.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Prepare to discuss how you manage information flow between customers and the workshop. You might want to provide examples of how you've successfully handled difficult conversations or resolved conflicts in the past.
✨Highlight Your Organisational Abilities
The job requires excellent organisational skills, especially under pressure. Be ready to talk about how you prioritise tasks and manage your time effectively. Consider sharing a situation where your organisational skills led to a successful outcome.
✨Familiarise Yourself with the Motor Trade
Having knowledge of the motor trade is essential for this position. Brush up on industry terminology and trends before the interview. You could also mention any relevant experience or training that demonstrates your understanding of the automotive sector.
