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- Tasks: Assist customers with vehicle service needs and provide expert advice on repairs.
- Company: Friendly motor garage in the Salisbury area, focused on customer satisfaction.
- Benefits: Competitive salary with uncapped bonuses and a supportive team environment.
- Why this job: Join a dynamic team and enhance your customer service skills while earning great rewards.
- Qualifications: Experience as a Service Advisor and excellent communication skills required.
- Other info: Opportunity for career growth in a thriving automotive environment.
The predicted salary is between 28000 - 34000 £ per year.
Service Advisor needed in the Salisbury area of Wiltshire. We are working with a Motor Garage who are actively looking for a Service Advisor to join their friendly team.
Job Role – Motor Vehicle Service Advisor
Total hours per week: 47.5
Hours of work: 8:00 – 18:30 Monday to Friday and Saturdays on a rota basis will be required.
Basic: £28,000 per annum with uncapped bonus, OTE £34,000
Service Advisor Duties include:
- Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers’ needs
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
For this Service Advisor position you will have:
- Some experience working as a Service Advisor within a motor garage – can be either passenger cars / commercial / HGV / LCV environment
- Full driving licence
- Excellent communication skills
- Excellent Customer Service skills
As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public. In particular my client is looking for someone with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.
Service Advisor in Salisbury employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Salisbury
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and customer feedback. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to interact with customers daily. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. It’s a simple way to show your enthusiasm for the position.
We think you need these skills to ace Service Advisor in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor. We want to see how you've handled customer interactions and any upselling you've done. Use keywords from the job description to show you're a perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about the role and how your skills align with what we’re looking for. Keep it friendly and professional, just like the service we provide.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jago Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle servicing and repairs. Familiarise yourself with common issues that customers face and the services your potential employer offers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved a customer's issue or went above and beyond to ensure their satisfaction.
✨Practice Your Communication
As a Service Advisor, clear communication is key. Practice explaining technical information in simple terms. You might even want to role-play with a friend to get comfortable discussing service options and costs with customers.
✨Dress the Part
First impressions matter! Dress smartly for your interview to convey professionalism. Even if the garage has a casual dress code, showing up looking polished demonstrates that you take the opportunity seriously and respect the company culture.
