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- Tasks: Provide 1st/2nd line IT support and troubleshoot issues for diverse clients.
- Company: Established tech-led IT service provider with a focus on exceptional customer service.
- Benefits: Competitive salary of £35K, performance-related benefits, and opportunities for growth.
- Why this job: Join a fast-growing company and make a real impact in the tech industry.
- Qualifications: Technical mindset, problem-solving skills, and experience with IT support.
- Other info: Dynamic work environment with opportunities to work with leading brands.
The predicted salary is between 28000 - 42000 £ per year.
An opportunity to work for an established technology led IT service provider. The company offers specialist IT managed services to many leading brands including Regatta & Premiership Rugby. The main goal is to increase productivity, improve security and transform how a business operates. They deal directly with small start-ups to multinational corporations enhancing their IT infrastructure and offer cloud based solutions. It’s a very diverse company offering comprehensive packages to their clients such as consultancy, project & account management.
With offices in Surrey and London they are growing fast and are dedicated to providing exceptional customer service and passionate about business generation and IT. You’ll be working closely with IT and business team members to ensure smooth relationships with customers. You will be dealing with IT support calls, troubleshooting and escalating to other team members. You will need to be naturally technically minded with good interpersonal skills and show business enterprise. You will need to think quick and prioritise problem solving within all aspects of tasks.
Skillset:
- Hard working attitude
- Correct logging of support tickets & liaising efficiently with support desk
- Maintaining SLA for valued customers
- API Issue knowledge
- Natural problem solver
- Building rapport - Business acumen
- Escalating issues to relevant departments and being concise with communication
- Internal and external solutions
- Liaise with 3rd parties to resolve issues
- Business Office 365 Knowledge
- Cloud services and migration knowledge
- Apple MAC specialist
- Setting up hardware
- IT Networking Documentation entry
- Azure experience
- Experience of SQL Server
- Understanding of VoIP
- Understanding of all Microsoft applications
The successful candidate will join on a Full-Time basis in Surrey office and will benefit from a Salary package of 35K per annum plus performance related benefits. The salary offered will increase for exceptional candidates with excellent knowledge/experience.
1st/2nd Line Support in Reigate employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Support in Reigate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service scenarios. We recommend practising common support call situations so you can showcase your problem-solving abilities and interpersonal skills.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We want to make sure they remember you for all the right reasons!
✨Tip Number 4
Apply through our website for the best chance at landing that 1st/2nd Line Support role. We’ve got all the latest openings, and applying directly shows you’re serious about joining our awesome team!
We think you need these skills to ace 1st/2nd Line Support in Reigate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical knowledge, especially around IT support, cloud services, and any relevant software like Office 365 or SQL Server.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the role. Share specific examples of how you've solved problems in the past and how you can contribute to our mission of enhancing IT infrastructure for our clients.
Show Off Your Interpersonal Skills: Since you'll be working closely with both IT and business teams, it's important to demonstrate your ability to build rapport. Mention any experiences where you've successfully communicated with customers or collaborated with colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at Jago Consultants
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT support, cloud services, and Microsoft applications. Be ready to discuss your experience with tools like Azure and SQL Server, as well as any troubleshooting scenarios you've faced.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT issues in the past. Think about times when you had to think on your feet or prioritise tasks under pressure. This will demonstrate your natural problem-solving abilities and quick thinking.
✨Communicate Clearly and Concisely
Since you'll be liaising with both customers and team members, practice articulating your thoughts clearly. Use specific examples to show how you've effectively communicated in previous roles, especially when escalating issues or logging support tickets.
✨Build Rapport with Interviewers
Remember, interpersonal skills are key! Try to connect with your interviewers by showing genuine interest in their company and the role. Ask insightful questions about their IT services and how they maintain customer relationships to showcase your business acumen.
