Excellent opportunity for an experienced IT Support Technician looking to join a busy and growing team based in Redhill, Surrey. My client is a long-established IT support company providing a wealth of IT knowledge, hands on IT support, products, solutions and high quality service to meet business needs.
The successful candidate will provide 1st and 2nd Line Support to a variety of clients in and along Surrey. Joining this company will allow you to learn new technologies in a relaxed but professional environment. You will be involved in all aspects of support and where you can make a tangible contribution to the business by delivering high levels of service to a mix of internal and external clients.
- Handling client IT queries via telephone and email remotely
- Update clients on the progress of their query when first-contact resolution is not possible
- Manage client projects such as data and email migration
- Resolve software issues
- Desktop and laptop fixes
- Troubleshooting Windows 10 & 11, Mac OS
- Managing Active Directory and group policy
- Travelling to client sites when required
- Full UK driving license
- Knowledge of Microsoft 365
- Experience with Windows Server & Windows client operating systems
- Experience with Networks (LAN, WAN) Patch management and TCPIP protocols
- Familiarity with hardware of servers, desktops & laptops
- Knowledge of security systems (Anti-virus, firewalls)
- 2-4 years experience in an IT Support Role
- Outstanding telephone customer service experience
- Excellent communication skills and a passion for Technology.
- Monday to Friday 8:30am - 17:30pm
- Bonus Scheme
- 20 days annual leave + bank holidays
- Onsite free parking
- Birthday and Christmas vouchers
- Relaxed and friendly working environment
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It Support Technician in Redhill employer: Jago Consultants
Jago Consultants is an excellent employer, offering a supportive and friendly work environment in Basingstoke where teamwork and customer satisfaction are at the forefront. Employees benefit from ongoing training and development opportunities, ensuring personal growth while contributing to a dynamic team that values enthusiasm for the motor trade. With a focus on delivering exceptional service, Jago Consultants fosters a culture of collaboration and respect, making it a rewarding place to build a career.
