2nd line support technician required – based in Redditch. My client are looking for a bright, motivated individual to join their application support help desk team, within a well-established and progressive company. They specialise in Inventory management and supply chain consultancy, providing a flexible software solution to assist their expert team in delivering solutions to businesses.
This is an excellent opportunity to join a company where all team members are highly valued, and who provide exceptional training programs to help develop your career.
Position Overview
- To take inbound calls and emails
- To log, detail, progress and resolve support tickets
- To read and troubleshoot server log files
- Correctly prioritise and resolve tickets within the SLA
- To keep the CRM system and all relevant documentation up to date
- Create, troubleshoot and fix SQL queries and scripts
- Install new systems, as well as patch & upgrade existing systems
- To support the internal laptops, desktops and network equipment
- Correctly see all issues through to resolution
- Fixing overnight processes
Position Requirements
- Be a fast, willing and adaptable learner
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2Nd Line Support in Redditch employer: Jago Consultants
Jago Consultants is an excellent employer, offering a supportive and friendly work environment in Basingstoke where teamwork and customer satisfaction are at the forefront. Employees benefit from ongoing training and development opportunities, ensuring personal growth while contributing to a dynamic team that values enthusiasm for the motor trade. With a focus on delivering exceptional service, Jago Consultants fosters a culture of collaboration and respect, making it a rewarding place to build a career.
