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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle service enquiries.
- Company: Franchised car dealership with a focus on brand experience.
- Benefits: Competitive salary, uncapped earnings, and long-term career progression.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience as a Service Advisor with excellent customer handling skills.
- Other info: Positive work environment with opportunities for growth in the automotive industry.
The predicted salary is between 25000 - 28000 £ per year.
Our client is a franchised car dealership, looking to recruit a Service Advisor or Senior Service Advisor to join their team. Working as part of a team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term career progression.
Service Advisor Role:
- Manage all service telephone and walk-in enquiries
- Meet and greet customers, qualify and identify customer’s needs for vehicle drop-off
- Progress and update the customer throughout the day
- Discuss and up-sell additional work to the customer. Advise, and forward diarised unsold work
- Carry out inspections where necessary prior to handover to customer
- Deliver outstanding customer satisfaction
About You:
- MUST have current experience as a car dealership Service Advisor, or above
- Preferably with a prestige brand experience
- Must possess excellent customer handling skills
- Positive, customer-focused attitude and approach to your work
- Must have a valid driving licence
Package:
Basic salary £25,000 – £28,000 OTE circa £35,000 – £40,000 (uncapped)
Senior Service Advisor in Portslade employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor in Portslade
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at car dealerships. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions specific to Service Advisors. Think about how you can showcase your customer handling skills and experience with prestige brands. We want you to shine!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-focused role. Make sure you look professional and approachable when you walk into that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Service Advisor in Portslade
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, especially if you've worked with prestige brands. We want to see how your skills match the role, so don’t be shy about showcasing your customer handling expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding customer satisfaction and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Achievements: When detailing your previous roles, focus on specific achievements that demonstrate your ability to meet and exceed customer needs. We’re looking for results, so share any metrics or feedback that highlight your success in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jago Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of the car dealership industry and the specific brand you'll be working with. Familiarise yourself with common customer queries and the services offered, so you can confidently discuss how you would handle various situations.
✨Showcase Your Customer Skills
Since this role is all about delivering outstanding customer satisfaction, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your positive, customer-focused attitude during the interview.
✨Practice Your Communication
As a Senior Service Advisor, you'll need to communicate effectively with both customers and your team. Practise articulating your thoughts clearly and concisely. You might even want to role-play some scenarios with a friend to get comfortable with discussing service options and upselling.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the company culture, team dynamics, and opportunities for career progression. This shows that you're genuinely interested in the role and helps you assess if it's the right fit for you.
