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- Tasks: Deliver exceptional customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join a friendly team at a leading car dealership in Poole.
- Benefits: Competitive salary, uncapped bonuses, and a supportive work culture.
- Why this job: Be part of an exciting automotive industry and build lasting customer relationships.
- Qualifications: Previous experience in customer service and strong communication skills required.
- Other info: Opportunity for growth and ongoing training in a dynamic workplace.
The predicted salary is between 18000 - 30000 £ per year.
I am working with a Main Car Dealership in the Poole area who are currently looking for a Service Advisor to join their growing team.
Monday to Friday – 8am – 6pm
X1 Saturday in 3 – 8am -12:30pm
Basic salary circa 25k bonus uncapped
Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service?
About the position
The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills. You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:
- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Booking vehicles into the technical workshop.
- Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
- Adopting a sales approach regarding upsell.
- Maintaining good housekeeping standards and orderly administration of your work.
About our requirements
We expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:
- Customer awareness.
- Ability to work to deadlines and targets.
- Strong teamwork skills.
- Confident and professional communication skills.
- Full driving license.
Service Advisor in Poole employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Poole
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations with customers. Being able to demonstrate your problem-solving skills and customer awareness during the interview can really set you apart.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked well with others in previous roles. A friendly and collaborative attitude is key in a Service Advisor position, so let that shine through.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining their warm and friendly team.
We think you need these skills to ace Service Advisor in Poole
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share some examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Service Advisor role. Mention specific responsibilities from the job description and how your experience aligns with them.
Be Professional Yet Friendly: Since this role is all about meeting and greeting customers, let your personality shine through in your application. Use a friendly tone while maintaining professionalism to show us you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jago Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific products the dealership offers. Familiarise yourself with common customer queries and how to address them, as this will show your commitment to providing exceptional service.
✨Practice Your People Skills
As a Service Advisor, you'll be interacting with customers all day long. Practise your communication skills by role-playing with a friend or family member. Focus on being friendly, courteous, and professional, as these traits are key to making a great first impression.
✨Showcase Your Experience
Be ready to discuss your previous experience in similar roles. Prepare specific examples of how you've successfully handled customer interactions, resolved issues, or upsold services. This will demonstrate your capability and confidence in the position.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the dealership's goals, or their approach to customer service. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
