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For Companies At a Glance
- Tasks: Join our team as a Parts Advisor, handling customer enquiries and managing parts orders.
- Company: We're a leading car dealership in Reading, specialising in top brands like PSA Group and Hyundai.
- Benefits: Enjoy a competitive salary of £27K plus potential bonuses, with flexible working hours.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and build relationships with trade customers.
- Qualifications: Excellent phone skills, knowledge of car parts, and experience with Kerridge is a plus.
- Other info: Work Monday to Friday, with occasional Saturdays on a rota basis.
The predicted salary is between 21600 - 28800 £ per year.
Job Description
My client is a main car dealership team based in Reading and they are currently looking for a new parts advisor to join their team.
The 1Part Contact Centre has been created to liaise with our retail and trade customers from a central point for the supply of
PSA Group, MG, Hyundai & Mazda parts & accessories. The team will handle retail telephone enquiries and all third-party
trade parts telephone enquiries, order and arrange delivery of parts to the relevant dealerships for collection.
The successful candidates will have excellent telephone skills, good knowledge of car parts and will be competent looking up parts
on the electronic parts catalogue, previous experience using Kerridge would be an advantage as well as superb customer care skills
to be able to maintain and develop relationships with our trade customers.
Basic salary is 27K plus 5K bonus potential (based on parts sales)Hours are 08:00am until 17:30pm Monday to Friday (Saturdays are on a rota basis & time is given back in lieu of any Saturdays worked)
Parts Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the specific car brands mentioned in the job description, such as PSA Group, MG, Hyundai, and Mazda. Understanding their parts and accessories will give you an edge during the interview.
✨Tip Number 2
Brush up on your telephone communication skills. Since the role involves handling retail and trade enquiries over the phone, practice clear and concise communication to ensure you can effectively assist customers.
✨Tip Number 3
If you have experience with Kerridge or similar electronic parts catalogues, be prepared to discuss this in detail. Highlighting your familiarity with these systems can set you apart from other candidates.
✨Tip Number 4
Demonstrate your customer care skills by preparing examples of how you've successfully built relationships with clients in previous roles. This will show your potential employer that you can maintain and develop trade customer relationships effectively.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Parts Advisor. Highlight your knowledge of car parts and customer service skills in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially any previous roles in automotive parts or customer service. Mention any familiarity with electronic parts catalogues and systems like Kerridge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your telephone skills and ability to build relationships with trade customers. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at Jago Consultants
✨Brush Up on Car Parts Knowledge
Make sure you have a solid understanding of car parts, especially those related to PSA Group, MG, Hyundai, and Mazda. Familiarise yourself with common parts and their functions, as this will help you answer questions confidently and demonstrate your expertise.
✨Practice Your Telephone Skills
Since the role involves handling telephone enquiries, practice your phone etiquette. Focus on speaking clearly, listening actively, and responding appropriately. You might even want to role-play with a friend to simulate real customer interactions.
✨Familiarise Yourself with Kerridge
If you have previous experience using Kerridge, be prepared to discuss it in detail. If not, take some time to learn about its functionalities and how it can assist in looking up parts. Showing initiative in learning about the software can impress your interviewers.
✨Demonstrate Customer Care Skills
Prepare examples from your past experiences that showcase your customer care skills. Think about situations where you successfully resolved issues or built strong relationships with customers, as this will highlight your ability to maintain and develop trade customer relationships.
