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For Companies At a Glance
- Tasks: Assist customers with parts inquiries and ensure sales targets are met.
- Company: Join Inchcape, a leading automotive retailer with a commitment to customer service.
- Benefits: Enjoy vehicle discounts, flexible pension schemes, and health reimbursement plans.
- Why this job: Be part of a dynamic team focused on customer excellence and career growth.
- Qualifications: Strong communication skills and experience in target-driven roles are essential.
- Other info: Full driving license required; opportunities for industry-leading training available.
The predicted salary is between 18600 - 26000 £ per year.
Job Description
As a Parts Advisor you will be a key part of the Retail Centre. As a Parts Advisor you will have excellent communication and organisational skills in order to deal with customers face to face or over the phone.
Main Responsibilities
A Parts Advisor will need to ensure that walk in and telephone customers are promptly dealt with, and deliver on sales targets. They are meticulous with the administration of the parts department, check stock levels and deliveries. As a Parts Advisor you will always delivering an incredible experience to all, whether internal or external customers.
Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do
The Ideal Candidate
To be a success in this role, you will have:
Basic Salary £23,287.50, OTE £29,287.50
45 hours.
Parts Advisors will receive a competitive base salary, we also offer great benefits including:
Parts Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by the company. Being knowledgeable about the parts and their applications will help you engage confidently with customers and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you become more comfortable handling various customer interactions, whether face-to-face or over the phone.
✨Tip Number 3
Get to know the software and systems commonly used in parts departments, such as Kerridge. If you have access to training resources or online tutorials, take advantage of them to boost your technical skills before applying.
✨Tip Number 4
Network with current or former Parts Advisors to gain insights into the role and the company culture. This can provide you with valuable information that may help you stand out during the interview process.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Parts Advisor. Familiarise yourself with the key skills required, such as excellent communication and organisational abilities, as well as the importance of customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and target-driven roles. Emphasise any previous work that involved meticulous administration or stock management, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples from your past experiences that demonstrate your commitment to customer excellence and achieving sales targets.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the role of a Parts Advisor.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Parts Advisor, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've successfully handled customer interactions in the past, whether face-to-face or over the phone.
✨Demonstrate Your Organisational Skills
The role requires meticulous administration and stock management. Highlight any experience you have with inventory management or similar tasks, and discuss how you keep yourself organised in a busy environment.
✨Familiarise Yourself with Kerridge
If you have experience with Kerridge, make sure to mention it during the interview. If not, do some research on the system beforehand so you can discuss how you would quickly adapt to using it.
✨Prepare for Target-Driven Questions
Since the role involves meeting sales targets, be ready to talk about your previous experiences in target-driven roles. Share how you achieved or exceeded targets and what strategies you used to maximise sales.
