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- Tasks: Provide exceptional customer service and manage bookings in a busy dealership.
- Company: Prestigious dealership near Newbury with a focus on customer experience.
- Benefits: Competitive salary with OTE, additional hours paid, and a supportive team environment.
- Why this job: Join a dynamic team and enhance customer experiences in the automotive industry.
- Qualifications: Previous dealership or aftersales experience is preferred.
- Other info: Opportunity for career growth in a fast-paced environment.
The predicted salary is between 24000 - 28000 £ per year.
A prestigious dealership seeking a Service Administrator in the Newbury area. You will be in a busy dealership, please see below details for key accountabilities:
- Providing an immediate Sandown experience to the customer
- Taking booking calls or enquiries directly from the customer when required
- Meeting and greeting customers into the department
- The preparation of handover/WIP/job packs for all service customer bookings
- Control future bookings and amend where required
- The sale of service plans to service customers
- Assist with the sale of smart body repairs to service customers
- Support the STMs by assisting with administration
- Support the CRC staff as and when required
- Provide sickness/holiday cover for STMs
- Work with other areas of the business to improve the customer experience.
Hours of work: Monday to Friday 08:00 – 18:00. You will be required to work 1 late shift per week until 18:30. Total hours per week 45.5. You will be required to work Saturday 09:00 – 14:00 on a rota basis; these hours will be paid as additional hours.
Do you have previous main dealership experience? Have you worked in the Aftersales department before? If you have previous experience within this sector then this could be for you! Do get in touch to discuss further!
Service Administrator in Newbury employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Newbury
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, especially those who might know about openings at dealerships. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by researching the dealership. Know their values and what makes them stand out. This way, you can tailor your answers to show how you fit right into their team and culture.
✨Tip Number 3
Practice your customer service skills! As a Service Administrator, you'll be the face of the dealership. Role-play common scenarios with a friend to boost your confidence and show off your people skills during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Service Administrator in Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight any relevant experience you have in a dealership or aftersales department, and don’t forget to mention your customer service skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for providing excellent customer experiences and how you can contribute to the team.
Show Off Your Skills: In your application, be sure to showcase your organisational skills and ability to handle multiple tasks. The role involves managing bookings and supporting various teams, so let us know how you excel in these areas!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Jago Consultants
✨Know the Dealership Inside Out
Before your interview, do some research on the dealership. Understand their values, services, and what sets them apart from competitors. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Interaction Scenarios
As a Service Administrator, you'll be dealing with customers regularly. Think about past experiences where you've provided excellent customer service. Be ready to share specific examples that highlight your communication skills and ability to handle enquiries effectively.
✨Familiarise Yourself with Aftersales Processes
Brush up on your knowledge of aftersales processes and service plans. Being able to discuss these topics confidently during the interview will demonstrate your expertise and readiness to contribute to the team right away.
✨Show Your Team Spirit
The role involves supporting various staff members, so it's crucial to showcase your teamwork skills. Prepare examples of how you've collaborated with others in previous roles, and express your enthusiasm for working together to enhance the customer experience.
