Our client is a busy main dealership who are looking to recruit an experienced and successful Aftersales Manager to run their service department. This position requires a hands‑on approach, overseeing the day‑to‑day operations of a small team of Vehicle Technicians and front of house.
Aftersales Manager Role
- To oversee all aspects of the Service Department operations – circa 4x Vehicle Technician, 2x Service Advisors
- Reviewing CSI surveys and other measures for monitoring customer satisfaction
- To challenge and drive the performance of the Service department staff to maximise daily perfoamnce
- Manage, coach and motivate your team to build long-term staff delight and potential progression
- Controlling costs for the department
- Monitoring performance against agreed targets / budgets
- To control the recruitment process, as required
- Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
- Review Service KPIs on a regular basis to track / monitor performance and identify trends
Aftersales Manager Requirements
- Previous experience as a Service Manager or Aftersales Manager who is successful in their current position
- You will need to be a ‘leader’ of people and an ambassador for the Brand and Dealergroup.
- Can demonstrate a stable career path.
In return you will be working in excellent facilities, for a company who can offer long‑term career progression and a rewarding package
Package
- Basic Depending on Experience
- OTE up to £40,000 – £45,000
- Company Pension Scheme
- Company Car
- Progression Opportunities
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Aftersales Manager in Newbury employer: Jago Consultants
Jago Consultants is an excellent employer, offering a supportive and friendly work environment in Basingstoke where teamwork and customer satisfaction are at the forefront. Employees benefit from ongoing training and development opportunities, ensuring personal growth while contributing to a dynamic team that values enthusiasm for the motor trade. With a focus on delivering exceptional service, Jago Consultants fosters a culture of collaboration and respect, making it a rewarding place to build a career.
