1st Line Support Technician Required. My client is a well-established IT firm, who focus on providing managed IT support, Hosted services (Microsoft 365) and software development, as well as consultancy and project management.
They are now looking for an experienced IT technician to join their friendly & supportive office based in Newbury, Berkshire. The successful candidate will be responsible for inbound & outbound technical support activities, supporting services & solutions supplied to customers. Whilst office based, you will occasionally spend some time onsite at customer locations, more local to us throughout West Berkshire.
Position Overview – 1st Line Support
- Providing technical support on new and existing support cases via telephone, remote control software, and email.
- Occasional site visit to a customer site is expected
- Providing system migration, solution installation, and configuration resources to IT projects as required
- Making sensible IT improvements and recommendations to customers
- Responding quickly to alerts from automated systems that monitor customer and company hosted IT infrastructure
- Assisting junior engineers and handling escalated cases ensuring service desk meets SLA requirements
- Knoiwledge sharing with colleagues and documenting procedures on internet Wiki
- Improving the efficiency of internal processes to provide value to their customers.
Position Requirements – 1st Line Support
- Excellent communication skills & a sense of urgency
- UK Driving License
- Windows Server 2012, 2016, 2019, 2022
- Microsoft Exchange 2010, 2013, Exchange online (365)
- Active Directory, Group Policy, DNS, DHCP, VPN
- Windows 7,8,10,11 & Mac OS
- Microsoft Office 2016,2019,2021,365
- Mobile Devices IOS & Android
- VMWare, vSphere, Hyper‑V (Desirable)
Position Remuneration – 1st Line Support
- Monday to Friday
- 25 days holiday including bank holidays
- Pension Scheme
- Hybrid working (in the future, after a period)
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1St Line Support in Newbury employer: Jago Consultants
Jago Consultants is an excellent employer, offering a supportive and friendly work environment in Basingstoke where teamwork and customer satisfaction are at the forefront. Employees benefit from ongoing training and development opportunities, ensuring personal growth while contributing to a dynamic team that values enthusiasm for the motor trade. With a focus on delivering exceptional service, Jago Consultants fosters a culture of collaboration and respect, making it a rewarding place to build a career.
