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- Tasks: Manage service tickets and provide 1st/2nd line technical support.
- Company: Join a leading UK organisation in IT strategies and solutions.
- Benefits: Enjoy 25 days holiday, a pension scheme, and more perks.
- Why this job: Be part of a dynamic team that supports businesses and schools.
- Qualifications: Knowledge of Microsoft products and troubleshooting skills required.
- Other info: Experience with Mac OS and ConnectWise Automate is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a UK leading organisation specialising in IT strategies and solutions to power growth. Operating across the South East & beyond, they deliver infrastructure, security, software, and support for businesses, schools, and other organisations. They are seeking an experienced IT Support Technician to join their team based in Marden, Tonbridge.
Responsibilities include:
- Manage and prioritise service tickets.
- Provide 1st and 2nd line technical support / onsite support when required.
- Assist clients with management of Microsoft 365 services.
- Perform preventative maintenance checks on infrastructure.
- Assist with quoting and purchasing of services.
- Provide accurate information as requested.
- Identify and report security weaknesses.
- Report malfunctions through the appropriate channels.
Requirements:
- Knowledge of Microsoft Products.
- Troubleshooting Windows 10/11.
- Computer Hardware Repairs.
- Experience with Mac OS (Desirable).
- ConnectWise Automate (LabTech) experience (Desirable).
Remuneration & Benefits:
- Monday to Friday, 8:30 am – 5:30 pm.
- 25 days holiday including bank holidays.
- Pension Scheme.
- Additional benefits discussed at interview.
Junior IT Technician employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft 365 and Windows 10/11. Having hands-on experience or even just a solid understanding of these platforms will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, particularly for common issues faced by users. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress interviewers and show that you're ready for the role.
✨Tip Number 3
Network with current or former employees of the company through platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss your experience with service ticket management systems. If you have used tools like ConnectWise Automate, be ready to share specific examples of how you’ve effectively managed support requests in the past.
We think you need these skills to ace Junior IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to IT support, particularly with Microsoft products and troubleshooting. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your problem-solving abilities. Mention specific experiences where you successfully managed service tickets or provided technical support.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially in Windows 10/11 troubleshooting and computer hardware repairs. If you have experience with Mac OS or ConnectWise Automate, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Jago Consultants
✨Know Your Tech
Brush up on your knowledge of Microsoft products and Windows 10/11 troubleshooting. Be prepared to discuss specific issues you've resolved in the past, as this will demonstrate your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed service tickets or provided technical support. Highlight your ability to prioritise tasks and resolve issues efficiently, as this is crucial for the role.
✨Familiarise Yourself with the Company
Research the organisation's services and values. Understanding their approach to IT strategies and solutions will help you align your answers with what they are looking for in a candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, tools they use (like ConnectWise Automate), and their approach to security. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
