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For Companies At a Glance
- Tasks: Provide top-notch IT support to clients and manage their hardware and networks.
- Company: Join a reputable IT firm delivering reliable services since 2002.
- Benefits: Enjoy extra holiday days, birthday leave, and gym attendance support.
- Why this job: Be part of a dynamic team while making a real impact on client satisfaction.
- Qualifications: Must have 2+ years in IT support and a clean driving license.
- Other info: Work in Hampshire with opportunities for remote support and client visits.
The predicted salary is between 30000 - 42000 £ per year.
My client is a well-established IT firm that offers highly effective, reliable, and affordable IT services for businesses across the UK, operating since 2002. They are seeking an enthusiastic and motivated 1st/2nd Line Support Technician to join their team based in Hampshire. The successful candidate should have at least two years of experience working as an IT Technician and be able to work independently and as part of a team.
Position Requirements:
- Manage and support SME clients' IT hardware and networks
- Attend client sites within Hampshire, Sussex & Surrey (Pool car provided)
- Provide remote and telephone-based support
- Build rapport with existing and new clients
- Deliver first-class technical support at all times
- Stay updated with new technology and knowledge
Additional Requirements:
- Clean Driving License – Essential
- Ideally 2+ years of experience in an IT Support role
- Working knowledge of Microsoft Server 2003 to date (Mac & Citrix preferred)
- Able to work productively within a team of 8
- Previous experience supporting IT networks and various client accounts
Position Remuneration:
- Monday to Friday schedule
- Extra holiday days for length of service: 1 extra paid holiday per 2 years
- Paid day off for your birthday
- Option to buy up to 5 extra holiday days per year
- 2 full volunteering days per year
- Day off for your child's first day at school
- 50% paid up to £100 for one-off physical challenge events
- Gym attendance paid up to 50% per month
IT Technician employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Server and Citrix. Being able to discuss your hands-on experience with these systems during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Since the role involves client interaction, practice your communication skills. Be ready to demonstrate how you've effectively built rapport with clients in previous roles, as this is crucial for delivering first-class technical support.
✨Tip Number 3
Research the company’s history and values. Understanding their approach to IT services and their client base will help you tailor your responses in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare examples of how you've worked both independently and as part of a team. Highlighting your ability to adapt to different working styles will be beneficial, especially since the role requires collaboration within a small team.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as an IT Technician. Focus on your 1st/2nd line support skills, any specific technologies you've worked with, and your ability to manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience in supporting IT hardware and networks, and how you can contribute to their team.
Highlight Relevant Skills: In your application, emphasise your knowledge of Microsoft Server and any experience with Mac and Citrix systems. Also, mention your ability to work independently and as part of a team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Jago Consultants
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge, especially regarding Microsoft Server and any experience with Mac and Citrix. You might be asked to solve a problem on the spot, so brush up on your troubleshooting skills.
✨Demonstrate Your Customer Service Skills
Since the role involves client interaction, highlight your ability to build rapport and provide excellent support. Share examples of how you've successfully handled client issues in the past.
✨Research the Company
Familiarise yourself with the IT firm’s history and services. Understanding their approach to IT support will help you tailor your answers and show genuine interest in the position.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the team dynamics, the types of clients you'll be supporting, or the technologies they use. This shows your enthusiasm and helps you assess if the company is the right fit for you.
