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For Companies At a Glance
- Tasks: Support IT systems daily, troubleshoot hardware/software issues, and assist remote workers.
- Company: Join a dynamic team in York focused on in-house IT support.
- Benefits: Competitive salary up to £30,000 and opportunities for professional growth.
- Why this job: Be part of a collaborative environment that values communication and problem-solving.
- Qualifications: 12 months of IT support experience and strong knowledge of Windows and networking.
- Other info: Full driving licence and own vehicle required for home visits.
The predicted salary is between 24000 - 30000 £ per year.
Job Description
Role: IT Support Technician – Office Based (York)Sector: In-House IT SupportLocation: York
Salary is upto £30,000 depending one experience
As the in-house IT Technician, you will be responsible for the day-to-day operation and maintenance of the IT systems, ensuring they are available to support the needs of the business. You will be an experienced IT Technician with strong organisation & communications skills.
IT Support Technician Responsibilities:
IT Support Technician Key Skills:
A minimum of 12 months experience in a similar environment is required, either with an IT Support company or within an in-house support department.
IT Support Technician employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Office 365. Being able to discuss your hands-on experience with these systems during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your interpersonal skills and ability to communicate technical information clearly. Since the role involves providing support both over the phone and face-to-face, demonstrating your communication prowess can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved IT issues in the past, especially those involving hardware and software support. Real-life scenarios can illustrate your problem-solving skills and reassure the employer of your capability.
✨Tip Number 4
Research the company culture and values of StudySmarter. Tailoring your conversation to align with their mission and demonstrating your enthusiasm for contributing to their team can make a positive impression during the interview process.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows systems, network configuration, and technical troubleshooting. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and your ability to work as part of a team. Mention specific examples of how you've successfully resolved IT issues in the past, especially in a similar environment.
Highlight Technical Skills: Clearly list your technical skills related to the job, such as experience with Windows Server, MS Office, and VOIP systems. If you have experience with RDS or Citrix environments, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Technician.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 7-10, Windows Server, and MS Office. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills and be ready to demonstrate your knowledge.
✨Communicate Clearly
As an IT Support Technician, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to assist non-technical staff. Be articulate and ensure you listen carefully to understand their issues.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a frustrated user or resolving a network issue. Think of examples from your past experience where you successfully navigated similar challenges.
✨Demonstrate Teamwork
Highlight your ability to work well within a team. Share examples of how you've collaborated with colleagues or liaised with third-party providers to resolve issues. This will show that you can contribute positively to the workplace culture.
