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- Tasks: Provide friendly IT support and resolve customer issues via remote technologies.
- Company: Join a dynamic team in Tyne and Wear, focused on delivering top-notch IT solutions.
- Benefits: Enjoy a competitive salary, car allowance, and opportunities for career progression.
- Why this job: Be part of a busy help desk, enhancing your skills in a supportive environment.
- Qualifications: Experience in 2nd Line support and knowledge of Microsoft products is essential.
- Other info: Occasional travel to other sites may be required.
The predicted salary is between 18000 - 30000 £ per year.
I am working with a client near Washington in Tyne and Wear who are looking to recruit a friendly and experienced 1st / 2nd Line IT Support Technician / Technical Support for their busy in-house help desk. To support all users via remote technologies.
As a Support Desk Technician you will be responsible for:
- Answering incoming helpdesk enquiries, and providing assistance to the 1st Line Support team to resolve customer issues
- Offering in-house support to more complex IT / Network / VOIP issues
- Server Configuration and monitoring
You will also be required to be hands-on with all server and desktop products, as well as a variety of networking and other components i.e. Routers, Printers and bespoke applications.
2nd Line IT Support Requirements:
- Previous experience working at 2nd Line level is required
- Experience working within an MSP environment would be preferable, but not essential
- Microsoft Office 2010 through to 2019 & Office 365 Administration
- Knowledge of Microsoft Server 2008
- Knowledge of Exchange 2010 / 2013 / 2016 / 2019
- An understanding of networking protocols and devices
As a Support Desk Technician you will be friendly and have great customer service skills with experience in a similar role. This is a fantastic opportunity for someone who is looking to progress within a busy company building a strong and successful career.
Package:
This Support Desk Technician salary ranges is paying £25.5k (22k basic / 3.5k car allowance).
IT Support Technician employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365 and Exchange. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight any previous experience you have in a helpdesk or support role, especially if it involved 1st or 2nd line support. Be ready to share specific examples of how you resolved customer issues effectively, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Since the role requires great customer service skills, think of ways to showcase your interpersonal abilities. Prepare anecdotes that illustrate your friendly approach and how you've successfully communicated with users in past roles.
✨Tip Number 4
If you have experience working in an MSP environment, make sure to mention it. If not, consider researching what it's like to work in such settings so you can speak knowledgeably about the differences and how you can adapt to their processes.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've worked at a 1st or 2nd Line level. Include specific technologies you've worked with, such as Microsoft Office, Server configurations, and networking protocols.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your customer service skills and how they align with the requirements of the Support Desk Technician position. Provide examples of how you've successfully resolved IT issues in the past.
Showcase Technical Skills: List your technical skills clearly, especially those mentioned in the job description like Microsoft Server knowledge and experience with VOIP systems. This will help demonstrate that you meet the specific requirements for the role.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Jago Consultants
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft Office, server configurations, and networking protocols. Bring examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on experience.
✨Demonstrate Customer Service Excellence
Since this role requires great customer service skills, think of specific instances where you provided exceptional support. Highlight your ability to communicate clearly and patiently with users who may not be tech-savvy.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their business model and the technologies they use will help you tailor your responses and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT support scenarios. Practice articulating your thought process and problem-solving approach, as this will showcase your critical thinking skills.
