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- Tasks: Provide 1st line IT support, resolving issues for desktops and servers in schools.
- Company: Join a thriving, privately owned IT company based in Lancing, West Sussex.
- Benefits: Enjoy a company pension scheme and health insurance after a period.
- Why this job: Be part of a dynamic team, making a real impact in the education sector.
- Qualifications: Experience with Microsoft Server OS, networking, and a passion for technology is essential.
- Other info: A full DBS check will be required due to the nature of the clientele.
The predicted salary is between 28800 - 42000 £ per year.
Our client is a successful, privately owned IT company based in Lancing, West Sussex. They have an exciting opportunity for a forward-thinking experienced IT Support Technician to join their expanding team.
As an IT Support Technician, you will be responsible for dealing with 1st line support to resolve issues on Desktop & Servers primarily in the education sector. You will be assisting to solve issues on a help desk within the main office, offering telephone, email and face-to-face support. You will help to assist and build reputable relationships with schools and clients, mainly using Windows 2012/2016.
To be considered for this position, you must have previous experience and knowledge in using the following:
- Microsoft Server OS & Desktop
- Networking
- DHCP & DNS
- Group Policy
- AD
- PC Diagnostics & Fix
- Knowledge on Apple and Android
- Virtualisation is an advantage but not essential.
You must have a great knowledge and passion for technology, keeping up to date with all new systems ensuring you have the best available knowledge for the job. You will be friendly but professional in your approach and be confident to build strong relationships with clients. You will work well as an individual, but also be required to work with other IT Technicians when needed, so must be able to work well in a team. You will have great attention to detail and be able to manage your time effectively, working well under pressure.
For this position, a full DBS check will be carried out due to the nature of the clientele.
Company benefits include:
- Company Pension Scheme
- Health Insurance (after a period)
If your experience matches what we are looking for, send an up-to-date CV to James at Jago Consultants.
IT Support Technician employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Server OS and networking protocols like DHCP and DNS. Being able to discuss these topics confidently during your interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Practice your communication skills, especially in a help desk context. Since you'll be providing support via phone, email, and face-to-face, being able to explain technical issues clearly and patiently is crucial for building strong relationships with clients.
✨Tip Number 3
Research the company and its clientele, particularly in the education sector. Understanding their needs and challenges can help you tailor your responses during the interview and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare examples from your previous experience that showcase your problem-solving skills and ability to work under pressure. Highlighting specific instances where you've successfully resolved IT issues will make you stand out as a candidate.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Server OS, Desktop Networking, and other relevant skills mentioned in the job description. Use specific examples to demonstrate your expertise in these areas.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your ability to build relationships with clients. Mention your previous experience in IT support and how it aligns with the needs of the company.
Prepare for Technical Questions: Anticipate questions related to your knowledge of DHCP, DNS, Group Policy, and PC diagnostics. Be ready to discuss your hands-on experience and problem-solving skills during the interview.
Highlight Teamwork Skills: Emphasise your ability to work well in a team environment. Provide examples of past experiences where you collaborated with other technicians or supported colleagues in resolving technical issues.
How to prepare for a job interview at Jago Consultants
✨Brush Up on Technical Knowledge
Make sure you're well-versed in Microsoft Server OS, Desktop Networking, DHCP, DNS, and Group Policy. Be prepared to discuss your hands-on experience with these technologies, as the interviewer will likely ask for specific examples.
✨Demonstrate Your Problem-Solving Skills
Since the role involves 1st line support, be ready to share how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your troubleshooting abilities.
✨Showcase Your Communication Skills
As you'll be interacting with clients and schools, it's crucial to demonstrate your ability to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as this will show your capability to build strong relationships.
✨Exhibit Teamwork and Individual Work Balance
The job requires both independent work and collaboration with other IT Technicians. Prepare examples of how you've successfully worked in a team setting, as well as instances where you've taken initiative on your own.
