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For Companies At a Glance
- Tasks: Support local and remote users with IT issues in a fast-paced environment.
- Company: Join a growing health care provider that opened its UK office in 2019.
- Benefits: Enjoy a competitive salary up to £47,000 and various corporate perks.
- Why this job: Make a visible impact while working with a dynamic team and enhancing your tech skills.
- Qualifications: Hands-on IT Helpdesk experience and strong communication skills are essential.
- Other info: Opportunity to work closely with the US Head Office IT Team.
The predicted salary is between 33600 - 52000 £ per year.
Working for an established Health Care sector provider, our client opened their UK office in 2019 and are looking to appoint an experienced IT Support Analyst as part of their continued growth plans. This role is based near Bracknell, RG post code. You will be reporting to the UK Operations Manager, but will also work closely with the Head Office IT Team, based in the United States.
IT Support Analyst Responsibilities:
The IT Support Analyst is a critical member of the IT team, responsible for supporting local and remote users in a fast growing company with 24/7 operations. This position will provide initial contact for internal company employees seeking assistance and support of computer hardware, software applications, and other various desktop devices. This hands-on position will support employees at the office near Bracknell, plus users working out of their homes. This person will have the opportunity to make a positive impact on the department and organization since this role is very visible within the company.
IT Support Analyst – Duties in this role include:
- Process new hire requests, image and deploy laptops to new hires and perform IT onboarding
- Process off-boarding requests, asset recovery, and machine reimaging
- Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue
- Provide timely response to all issues, update internal customers on status
- Research technical solutions in department specific applications
- Troubleshoot, diagnose, and repair desktop, laptop, and mobile issues
- Follow up with end users, provide feedback, and see problems through to resolution
- Document procedures and develop end user instructions
- Install, configure, repair and maintain computers, desktop operating systems, software, and peripherals
- Troubleshoot network and remote access connectivity issues
- Knowledge of iPads, iPhones, Android a plus
- Keep up-to-date records on all IT related hardware and maintain the inventory database and related records
What You Need for this Position:
- Hands on IT Helpdesk & Desktop experience required
- Ability to support Executives and their Executive Admins
- Be able to communicate articulately in both verbal and written communications
- Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community
- High energy and ability to work independently in a very fast growth environment
- Extensive knowledge and hands-on experience with Microsoft operating systems, desktop/laptop deployment and imaging solutions, Microsoft Office Suite, Microsoft Office 365
- Ability to effectively and efficiently troubleshoot hardware and software issues
- Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)
- Self-sufficient, self-managed, self-motivated, must be effective working independently
- Must have good people skills, working directly with end users both in person and on the phone
Education and Certifications:
- Minimum AA degree in Information Systems, related field, or equivalent experience
- Microsoft MCP, MCDST, MCSE or MCITP, HDI Support Center Analyst or HDI Desktop Support Technician are a plus
- Microsoft certifications a plus
Package: Basic salary up to £47,000 plus benefits
IT Support Analyst employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific IT tools and software mentioned in the job description, such as Microsoft Office Suite and desktop imaging solutions. Being able to demonstrate your hands-on experience with these technologies during an interview will set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware and software issues. Prepare to discuss specific examples of how you've resolved technical problems in the past, as this will showcase your ability to handle the responsibilities of the role effectively.
✨Tip Number 3
Since this role involves supporting both local and remote users, practice your communication skills. Be ready to explain complex technical concepts in simple terms, as you'll need to assist non-technical users comfortably.
✨Tip Number 4
Research the company and its culture, especially since they have a presence in the healthcare sector. Understanding their values and how they operate can help you tailor your responses in interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT Helpdesk and Desktop experience. Emphasise your ability to support both local and remote users, as well as any specific technical skills that align with the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your hands-on experience with Microsoft operating systems and your ability to troubleshoot hardware and software issues effectively.
Showcase Communication Skills: Since the role requires effective communication with non-technical users, provide examples in your application of how you've successfully communicated technical information in a clear and articulate manner.
Highlight Relevant Certifications: If you have any relevant certifications such as Microsoft MCP, MCDST, or HDI Support Center Analyst, make sure to include them in your application. This will demonstrate your commitment to professional development in the IT field.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with IT Helpdesk and desktop support. Highlight specific examples of troubleshooting hardware and software issues, as well as your familiarity with Microsoft operating systems and applications.
✨Communicate Clearly
Since you'll be working with non-technical users, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to articulate solutions and processes clearly, both verbally and in writing.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions where you may need to troubleshoot a hypothetical issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills effectively.
✨Research the Company Culture
Understand the company's values and work environment, especially since they are in the healthcare sector. Be ready to discuss how your personal values align with theirs and how you can contribute positively to their team.
