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For Companies At a Glance
- Tasks: Be the go-to tech guru for staff and students, solving ICT issues and maintaining equipment.
- Company: Join a vibrant college community in Bishop Burton, dedicated to supporting education through technology.
- Benefits: Enjoy a competitive salary, pension scheme, and opportunities for career progression.
- Why this job: Make a real difference by helping others with their tech challenges in a dynamic environment.
- Qualifications: Experience in IT support, troubleshooting skills, and a knack for communication.
- Other info: Participate in exciting college events and enjoy flexible working hours.
The predicted salary is between 22000 - 24000 £ per year.
IT Helpdesk Technician required for a college / university based in Bishop Burton. The successful candidate will be the first point of contact for staff and students to report ICT issues and faults. They will be responsible for installing and maintaining computer equipment as well as resolving technical problems across the college.
Position Overview
- Utilise the IT Helpdesk function, logging calls and responding within the SLA
- Provide campus-wide support for staff, students, conferencing events and external clients
- Assist in the collection of information and population of a college and licensing registers
- Test and deploy new software / troubleshoot hardware and software when required
- Provide support for college systems & infrastructure (troubleshooting, telephony, CCTV, Wi-Fi, etc)
- Build and replace hardware throughout the organisation & install and configure hardware and software
- Take part in college events
- Participate in the IT out of hours on call rota (1 week in 5)
- Prepare for / attend own 1:1s and PDR’s – personal work liaison with Line Manager
Position Requirements
- Experience in a similar position
- Knowledge in troubleshooting
- Experience in installing / configuring hardware & software
- Flexibility with working hours is required to support weekend and evening events
- Excellent communication and problem-solving skills
- Experience working within SLA’s
Position Remuneration
- 40 Hours (discussed at interview stage)
- Salary £22,000 – £24,000
- Pension Scheme
- Events
- Career Progression
- Parking on site
IT Helpdesk Technician employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician
✨Tip Number 1
Network like a pro! Reach out to current IT Helpdesk Technicians or alumni from your college. They can give you insider info about the role and might even refer you for the position.
✨Tip Number 2
Show off your troubleshooting skills! During interviews, be ready to discuss specific examples of how you've resolved technical issues in the past. We love seeing problem-solvers in action!
✨Tip Number 3
Don’t forget to prepare questions for your interview! Ask about the team dynamics, the types of issues you’ll be handling, and how they measure success. It shows you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who want to make a difference.
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Show Your Tech Skills: Make sure to highlight your experience with troubleshooting and installing hardware and software. We want to see how you've tackled tech issues in the past, so share specific examples that showcase your problem-solving skills.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention your experience with SLAs and any relevant college or university support roles you've had.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon unless it's necessary. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Jago Consultants
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Be ready to discuss troubleshooting methods, hardware and software installation processes, and any relevant experience you've had in similar roles. This will show that you're not just familiar with the basics but can handle the specific challenges of the IT Helpdesk Technician position.
✨Demonstrate Your Communication Skills
As the first point of contact for staff and students, excellent communication is key. Prepare examples of how you've effectively communicated technical issues to non-technical users in the past. This will highlight your ability to simplify complex information and provide great customer service.
✨Show Your Problem-Solving Prowess
Be ready to tackle some hypothetical scenarios during the interview. Think about common ICT issues and how you would resolve them. This will demonstrate your critical thinking skills and your ability to work under pressure, which are essential for this role.
✨Be Flexible and Ready to Adapt
Since the job requires flexibility with working hours, be prepared to discuss your availability and willingness to support weekend and evening events. Showing that you're adaptable and committed to the role will make a positive impression on the interviewers.
