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- Tasks: Answer calls, book vehicle services, and provide excellent customer support.
- Company: Friendly motor garage in Basingstoke with a supportive team.
- Benefits: Career growth, fully funded training, and a positive work environment.
- Other info: No automotive experience needed; just bring your enthusiasm!
- Why this job: Join a dynamic team and kickstart your career in customer service.
- Qualifications: Strong telephone skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Customer Service Advisor needed in the Basingstoke area. We are working with a motor garage in the Basingstoke area of Hampshire who are actively looking for a Customer Service Advisor to join their friendly team. Strong telephone skills needed. No automotive experience necessary. Strong customer service and telephone skills background essential!
Job Role – Motor Vehicle Customer Service Advisor
Hours: Mon to Fri 8am to 5pm plus every other Saturday morning 8am to 12pm
Responsibilities:
- Answering inbound calls to book customers’ vehicles in for work
- Covering the Service desk as and when required ensuring customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers’ needs
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
Qualifications:
- Excellent telephone manner
- Previous experience within Customer Service is essential
- Enthusiastic and passionate about the motor trade
- Full driving licence
As a Customer Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public. In particular, my client is looking for someone with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities. If you are looking to build your career as a Customer Service Advisor, this company can offer you genuine career opportunities in an excellent working environment with fully funded training.
I look forward to hearing from you with regards to the Customer Service Advisor role, which is within the motor trade.
Contact: Andy at Jago Consultants
Customer Service Advisor in Hampshire employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Hampshire
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since strong telephone skills are essential for this role, try role-playing with a friend or family member. This will help you feel more confident when answering calls during the interview.
✨Tip Number 3
Prepare examples of your customer service experience. Think of specific situations where you went above and beyond for a customer. This will demonstrate your ability to deliver great customer service and build rapport.
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to submit your application and get noticed by employers. Plus, it shows you're serious about landing that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor in Hampshire
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've handled calls and built rapport with customers, so share specific examples that showcase your strong telephone skills!
Be Enthusiastic!: Let your passion for the role shine through in your written application. We love candidates who are enthusiastic about the motor trade, even if you don't have direct experience. Show us why you're excited about this opportunity!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention how your skills align with the responsibilities listed, like booking vehicles in or advising on repairs. This shows us that you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and it ensures your application gets to us without any hiccups. We can’t wait to hear from you!
How to prepare for a job interview at Jago Consultants
✨Know the Company
Before your interview, take some time to research the motor garage and understand their services. Knowing their values and what they offer will help you tailor your answers and show genuine interest in the role.
✨Practice Your Telephone Skills
Since strong telephone skills are essential for this position, practice answering common customer queries over the phone. You could even role-play with a friend to get comfortable with handling different scenarios.
✨Showcase Your Customer Service Experience
Be ready to discuss your previous customer service roles. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your ability to deliver great customer satisfaction.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team culture or training opportunities. This shows that you’re serious about the role and eager to learn more.