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- Tasks: Lead the Aftersales department and drive customer satisfaction.
- Company: Busy main dealership with excellent facilities and a supportive culture.
- Benefits: Competitive salary, OTE earnings, and long-term career progression.
- Why this job: Make a real impact by leading a motivated team in a dynamic environment.
- Qualifications: Experience as an Aftersales Manager in a franchised dealership is essential.
- Other info: Join a company that values your growth and success.
The predicted salary is between 32000 - 50000 £ per year.
Our client is a busy main dealership who are looking to recruit an experienced and successful Aftersales Manager to run their department.
Aftersales Manager Role:
- To oversee all aspects of the Aftersales operations
- Reviewing CSI surveys and other measures for monitoring customer satisfaction
- To challenge and drive the performance of the Service & parts staff
- Manage, coach and motivate your team to build long-term staff delight and potential progression
- Controlling costs for the department
- Monitoring performance against agreed targets / budgets
- To control the recruitment process, as required
- Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
- Review Service KPIs on a regular basis to track / monitor performance and identify trends
Aftersales Manager Requirements:
- Previous experience as an Aftersales Manager with a franchised dealership background is essential
- You will need to be a ‘leader’ of people and an ambassador for the brand and dealergroup.
- Prestige experience would be an advantage but not essential
- Can demonstrate a stable career path.
- Must have a proven track record of success within your career
In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package.
Package: Basic £40,000 – £50,000 OTE £60,000 – £65,000
Aftersales Manager in Hampshire employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience in aftersales. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the dealership's aftersales performance. Bring up specific CSI survey results or KPIs during your chat to show you mean business and understand what drives customer satisfaction.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've motivated teams in the past. Share examples of how you've turned around underperforming staff or improved service processes – it’ll make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Aftersales Manager in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing teams and improving customer satisfaction, as these are key aspects of the job. We want to see how your background aligns with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and specific examples to demonstrate how you've driven performance and improved service KPIs in your previous roles. This will help us see the impact you've made.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and the dealership environment. Tell us why you’re the perfect fit for the Aftersales Manager position and how you can contribute to our success.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Jago Consultants
✨Know Your Numbers
As an Aftersales Manager, you'll need to be on top of your game with performance metrics. Brush up on key performance indicators (KPIs) relevant to the role, like customer satisfaction scores and service efficiency rates. Being able to discuss these confidently will show that you understand the business inside out.
✨Showcase Your Leadership Skills
This role is all about managing and motivating a team. Prepare examples of how you've successfully led teams in the past, focusing on coaching and development. Think about specific situations where you turned around underperforming staff or improved team morale.
✨Understand the Brand
You’ll be an ambassador for the brand, so do your homework! Familiarise yourself with the dealership's values, mission, and recent achievements. This knowledge will help you articulate how you can contribute to their success and align with their goals during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles, particularly around customer satisfaction and team performance. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process.
