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For Companies At a Glance
- Tasks: Deliver world-class customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join a friendly team at a leading car dealership in Guildford.
- Benefits: Competitive salary, bonuses, and opportunities for professional growth.
- Why this job: Be part of an exciting automotive industry and make a real difference for customers.
- Qualifications: Previous experience in customer service and strong communication skills required.
- Other info: Enjoy a dynamic work environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 24000 - 42000 £ per year.
I am working with a Main Car Dealership in the Guildford area who are currently looking for a Service Advisor to join their growing team.
Monday to Friday – 7:30am-17:30 or 8:30-18:30
X1 Saturday in 4 – 8:00-17:00 plus Department bonus plus CSI bonus
Basic salary circa 30k-35k plus 5k bonus.
Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service?
About the position
The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills. You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:
- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Booking vehicles into the technical workshop.
- Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
- Adopting a sales approach regarding upsell.
- Maintaining good housekeeping standards and orderly administration of your work.
About our requirements
We expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:
- Customer awareness.
- Ability to work to deadlines and targets.
- Strong teamwork skills.
- Confident and professional communication skills.
- Full driving license.
Service Advisor in Guildford employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Guildford
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations as a Service Advisor. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with your potential employer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Advisor in Guildford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share some examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Service Advisor role. Mention specific responsibilities from the job description that you’re excited about and how your experience aligns with them.
Be Professional Yet Friendly: Remember, we’re looking for someone who can deliver world-class customer service. Your written application should reflect a friendly yet professional tone. Show us your personality while keeping it polished!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Jago Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common customer queries and how to address them, as this will show your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered exceptional customer service. Think about situations where you went above and beyond to help a customer, as this is crucial for a Service Advisor role.
✨Practice Your Communication
Since strong communication skills are key, practice articulating your thoughts clearly and confidently. You might even want to role-play scenarios where you greet customers or explain service options, so you feel comfortable during the actual interview.
✨Demonstrate Team Spirit
Be ready to discuss how you work within a team. Share examples of how you've collaborated with colleagues in the past, especially in high-pressure situations, as teamwork is essential in a fast-paced environment like a car dealership.
