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- Tasks: Provide 2nd line support, troubleshoot issues, and install equipment for clients.
- Company: Dynamic IT management company with a focus on client satisfaction.
- Benefits: Competitive salary, 25 days holiday, healthcare, pension scheme, and paid overtime.
- Why this job: Join a supportive team and enhance your tech skills while helping clients succeed.
- Qualifications: Over 2 years of technical support experience and strong problem-solving skills.
- Other info: Opportunity for professional certifications and career growth in a vibrant environment.
The predicted salary is between 26000 - 31000 £ per year.
2nd line support technician required. Our client is an outsourced IT management company based in Fleet with clients across the UK. They supply all aspects of IT services from VOIP, Internet and servers. These services span across on-premise servers to public and private cloud.
The successful candidate will be dealing with tickets from our service desk, as well as attending site for projects, ad-hoc work & training. Client-facing skills are essential as well as an outstanding knowledge of systems, both hardware, server and workstation OS.
Position Overview- Responding to new and existing support calls with SLA, providing an efficient & friendly support function across an array of different systems for clients.
- Remotely diagnose and resolve technical problems.
- Visit clients on site to install new equipment and support existing equipment & systems while ensuring excellent customer service.
- Managing client expectations through communication from start to finish.
- Document technical issues with detailed resolution information and infrastructure information in the company knowledge base.
- Over 2 years experience in supporting technical systems.
- Able to lead & team problem solver.
- Knowledge of Windows server operating systems.
- Knowledge of Active Directory, group policy, persimmon structures, DHCP, DNS and server roles.
- Network configuration experience of Routers, Firewalls, Switching, Proxy, VPN, VLAN, Routing & NAT rules.
- Office 365.
- Virtualisation environment in Hyper-V.
- Hosted telephony management, ideally 3CX.
- Salary £26,000 – £31,000 (doe).
- 25 days holiday + bank holidays.
- Healthcare.
- Pension Scheme.
- Assistance with professional certifications.
- Paid overtime.
2nd Line support in Fleet employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line support in Fleet
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend local meetups, tech events, or even online webinars. You never know who might have a lead on that perfect 2nd line support role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with Windows server OS, Active Directory, and all those other techie bits. We want to see your passion for problem-solving shine through!
✨Tip Number 3
Don’t forget about follow-ups! After an interview or networking event, drop a quick thank-you email. It keeps you fresh in their minds and shows you’re genuinely interested in the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll have a better chance of getting noticed by our hiring team. So, what are you waiting for? Get your application in today!
We think you need these skills to ace 2nd Line support in Fleet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with technical systems and client-facing roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your knowledge of Windows server OS, Active Directory, and network configurations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the 2nd Line Support role. Share specific examples of how you've tackled technical issues in the past and how you’ve provided excellent customer service.
Show Off Your Problem-Solving Skills: In your application, highlight instances where you've successfully diagnosed and resolved technical problems. We love candidates who can think on their feet and lead a team through challenges, so make sure to include those experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Jago Consultants
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows server operating systems, Active Directory, and network configurations. Be ready to discuss specific scenarios where you've successfully resolved technical issues, as this will show your expertise and problem-solving skills.
✨Client-Facing Skills Matter
Since this role involves direct interaction with clients, practice your communication skills. Think about how you can explain complex technical concepts in simple terms. Prepare examples of how you've managed client expectations in the past, as this will demonstrate your ability to provide excellent customer service.
✨Showcase Your Experience
With over two years of experience required, be prepared to discuss your previous roles in detail. Highlight specific projects or challenges you've faced, especially those involving on-site support or installations. This will help the interviewer see how your background aligns with their needs.
✨Document Your Successes
Since documentation is key in this role, think about how you've previously documented technical issues and resolutions. Bring examples if possible, and be ready to discuss how you ensure that information is clear and accessible for future reference. This shows your attention to detail and commitment to improving processes.
