Service Advisor / Controller required in the Aldershot / Farnham area of Hampshire / Surrey.
We are working with an Engineering company in the Aldershot / Farnham area who are looking to recruit a Service Advisor / Controller to join their busy team.
Salary is circa 28k based on 42.5 hours per week
Location is Aldershot / Farnham, Hampshire / Surrey
Job Role:
As a Service Controllers / Advisor you will be an integral part of the Service Department with emphasis on promptly organising appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally.
Your key responsibilities will include:
- To receive, record and relay relevant information for all call-outs
- To monitor and arrange Engineer availability
- To keep customers informed of timescales and ensure Engineers attend as soon as possible
- Being the point of contact for any service enquiries
- Contributing effectively to administration processes
- Dealing with all telephone calls in a polite and professional manner and having the ability to deal with conflict whilst remaining diplomatic
Key skills we are looking for:
- Effective team player
- Excellent time management skills; able to prioritise time and work well under pressure
- The ability to provide high levels of customer care
- Willingness to help both internal and external customers
- Proactive, flexible and positive can-do attitude
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Service Controller in Farnham employer: Jago Consultants
Jago Consultants is an excellent employer, offering a supportive and friendly work environment in Basingstoke where teamwork and customer satisfaction are at the forefront. Employees benefit from ongoing training and development opportunities, ensuring personal growth while contributing to a dynamic team that values enthusiasm for the motor trade. With a focus on delivering exceptional service, Jago Consultants fosters a culture of collaboration and respect, making it a rewarding place to build a career.
